VODACOM CHATZ CARLETONVILLE

THE WORST SERVICE EVER !!!! 27 July 2018 I phoned and asked what they will need from me so that I can apply for their current special with the Samsung A6+, I sent all that they requires through to them and awaited their feedback. Later that day they advised that they are out of stock and that they will have to order stock, I specifically asked how long it will take then before the phone is here as my current phone is broken and I can not wait long, they advised that if the order on the first it will be here on the 3rd of August 2018. 03/08/2018 I phoned to hear what time more or less the phone will be there as I do not work the same hours on a Friday as other days, they advised that the couriers[RAM] come between 13h00 and 15h00, 14h30 I phoned and asked if there are any feedback, they advised that the courier put the shipment on hold until Monday. Monday 06/08/2018 I phoned early to ask if they have any news from the couriers [RAM], again the phone will be there between 13h00 and 15h00 that day, I had to phone again and find out if they had any news during the day as they will not even bother to give you any feedback as to the progress of the shipment unless I phone them. After more and more struggles they came with a new excuse, saying that the factory does not have stock and that they are waiting for the stock, so if the factory does not have stock how can the courier be on its way with the shipment, after more struggles and promises they advised that the special is over and that they need to change the contract amount and it will cost more a month with less benefits, I refused to accept that as it is not my fault that they can not get the phone here, so they promised that I can still get it on the special as soon as the factory gets stock and they deliver the phones, they advised over and over again that I am one of over 6 people that is furious and waiting for the phone, after a while they said some people cancelled as they did not want to wait any longer, after another week they then advised that they have a new owner who took over on the 01/08/2018 that is why they struggled to place the orders or something, so the factory is not out of stock, the courier is not on its way so where is the phone ???? Today 14/08/2018 I still have no definite answer as to why this is taking so long and when I will get my phone, I told them that I will be filling a complaint and they did not care.