Voda incompetance

<p>I Took out new data contract on 18thDec at"CHATZ" vodacom shop Maynard Mall Wynberg. not happy after 4 days so took back unopened Router and cancelled contract on 23rd Dec. I kept in contact with the shop over the next week and they assured me that all was well. I never got a copy of contract. I asked several times for proof of cancellation, I did not get it so I phoned Vodacom help line. 1st time yes it has been cancelled. double check twice more, no it has not been Cancelled. Then follows several e mails to customer care. it should be "customer couldn't care less" after promises of " we will contact you within 24-72 hours, which did not happen.Now I get a bill of over R4000-00 for "air time for January and if I dont pay it my other phones will be cut off. What ! do I do now. I then find out that the shop only sent the cancellation through on the 11th January.I have 3 more contracts with Vodacom and when they are up. HELLO Cell C</p>