SD
Samuel D

1 reviews | Active since Dec 2009

04 Jan 2020, 16:12

Very bad, non-care service/attitude from Chatz Waverley

One of the worst business experiences I recently had. When the contract is signed and you left there shop, that is the last you will ever get anything from this company. They do not answer there phone, I have record of calling 26 times on Friday 3rd Jan 2020, they do not re-act to email requests for call-back either. The new business-contract was messy from the start, (I know I should have cancelled there and then), delayed modem delivery, then the wrong modem, was given to me, then it didn't work for 3 days, but still gave this sales-person a chance to get it right. Sadly he didn't, and he never calls back. He messed up my contract by not enabling the "roll-over" of my data. I asked him directly if it does, his answer--> Definitely Sir....!!(remember he wants his commission) So my business lost 150GB in December 2020. Can Chatz please contact me urgently to get my data back!! (wishful thinking i believe..)

So stay away from this company as far as you can. I will move all my other (3)business-contracts away from them ASAP. The branch in question is: Chatz Waverley, Pretoria.

0
Replies (3)
SD
Samuel D's update04 Jan 2020, 16:16
Reviewer Update
One typing error--obviously it is December 2019.
Chatz Cellular
Chatz Cellular's reply07 Jan 2020, 09:32
Official
Good day Samuel,

Thank you for bringing this to our attention.

We will be in contact with you to resolve the issue.

Please accept our apology for what has transpired.

Regards, 

Chatz head office 
SD
Samuel D's update09 Jan 2020, 15:45
Reviewer Update
Feedback on the above: Thank you to Jacques from Chatz Head-office and Eyvester from the branch that sorted out the above problems, holding thumbs that the contract continue problem free in the future.