"Urgent" not in the Chatz vocabulary

Last Thursday, 21/09/2017, we submitted an urgent application for Vodacom data service in our new hometown of Mossel Bay. Chatz had a pretty decent offer, so of to Chatz Langeberg Mall we went. Got there and found a single agent on duty. The agent had no idea of the deal (as advertised on their Website). Adding to this, their systems were offline. After the application was eventually loaded, we received confirmation of application from Vodacom on the same day. The only contact with Chatz in the 8 DAYS since, was us phoning them to check status and possible delivery date. We were told on 27/09/2017 that the contract was approved (who knows exactly when) and delivery would be next day (28/09). To this moment, still no call from Chatz. As a side note, the urgency stems from a home office being unable to run on current MTN service (laughable data speeds) and explained to Chatz as such...