Unacceptable customer service!!!

This company does not deserve a red star!! Going into the store this morning 1 may just before 11am at Kenilworth centre (CPT) I take my WiFi router in as it's not working and not connecting, I get told I must go all the way to century city and get a battery there as the battery is blown. Now I've taken the 2 year contact out at this very store who was happily to take my money and convince me this was the best deal! They couldn't help me, they want to tell me that I can purchase a new router for 1k! Are you flippen kidding me! The guy is persistent that his trying to help me when I'm literally hyperventilating by this time in. I pay my monthly installment religiously every month and now when I go for help to the very place where I took the contract out... I get told they can't help me! What kind of reputable business tells you that as a customer???!

I'm stuck with a device that can't work and will now be paying for a sim card that can't be utilised as the battery of the router is swollen and I get told that ending my contract early will cost me a early exit fee, my contract end 23 August 2022! Yet I can't make use of the sim card I'm still paying a monthly subscription for and then they want more money out of me for a cancellation fee!

How on earth does that even make sense!

I'm disgusted at the level of customer service I've just had to deal with, Very ***********!

I'm most likely won't get feedback from this complaint