THE MOST PATHETIC AND APALLING SERVICE EVER

THE MOST PATHETIC AND APALLING SERVICE EVER!

I get a call from one of chatz cellular agents by the name of Thabo offering me an early upgrade as my upgrade was due soon. A Lenovo laptop and data on top. I said well thanks, I'll go to the store and see what I can get. He then said this was a special available online or something of that sort. Well after cunning persuassion I agreed and the deal was sealed.

Days later my delivery came and the driver was in such a hurry I had no opportunity to check the nitty gritties. Off he went and I went back to work. On the 1st of the month a debit went off my account referenced vodacom, what? Vodacom debits on the 20th something is wrong, I thought to myself. I picked up the phone and rang vodacom, after being passed around a number of times I was advised that they do not know the debit order as none was due until the 20th. Wow! Out of curiosity I asked about my upgrade and checked if what I got is what I signed for. To my surprise the contract was for 36 months while I was under the impression that it was for 24 months, and Thabo never bothered to advise me because if he did I would have declined him flat.

I wanted answers as to why was I not advised of the contract term, vodacom could not give me answers because the upgrade was done via chatz.

I called chatz immediately and requested to speak to Thabo. He was mumbling along then I ŕquested to speak to his manager and I was told he was buy he'll get back to me. Two hours passed and there was no call, I followed up and insisted on holding on the line. Then he came, finally. Daniel Bester was his name. After I told him my complaint he said he needed to listen to the call and he'll get back to me. Fair enough, he had to deal with facts. Days went and there was no call. I followed up and after being told he'll get back to me several times, I finally got hold of him. He confirmed that he listened to the call and indeed Thabo never advised me about the term, so how would I like the matter resolved, I said either the term is changed to 24 months or we cancel the upgrade. He promised to get back to me with a final verdict as he had to consult.

All these took place in March and to this day Daniel has not gotten back to me. I followed up yesterday again, guess what. He'll get back to me and I am still waiting.

What kind of customer service is this? NO INTEGRITY AT ALL!