Read this! Chats, Vodacom and Cellsure

Chatz Woodmead, my wife upgraded her phone in March at Chatz, they asked if she wanted insurance, she said yes, her phone is gone, and they will not replace it, only willing to offer R 9500, about half, they said that they did not update on their system, so now its my wifes' problem, but i said a month ago, I upgraded my phone, and said yes to insurance, and I have insurance for the right amount, I want everyone to see how they are *****ing, they keep repeating that it was not updated on their system, How must I go on their system and update it, I do not work for vodacom or cellsure. I think this downright unfair.