1 reviews | Active since Jun 2017
Protracted Delays and Communication Issues at Chatz Cellular Tygervalley
Chatz Cellular Tygervalley.
On the 9th of October, I entered into a contract with your store for the purchase of a Samsung phone, a set of Apple AirPods, an Apple Watch Series 9 (45mm), and an Apple Watch Ultra 2. While I was able to acquire the Samsung phone and AirPods without issue, the delivery of the Apple Watch Series 9 and Apple Watch Ultra 2 has proven to be a significantly delayed and frustrating process.
Following the initial contract, a timeline was provided for the expected delivery of these items. According to this schedule, the Apple Watch Ultra 2 is currently in-store and available for release, while the Apple Watch Series 9 is still pending arrival. This prompted me to inquire whether it was possible to obtain the Apple Watch Ultra 2 separately while awaiting the Apple Watch Series 9. However, I was informed that this was not feasible, despite the successful release of the phone and AirPods without any issues.
My interactions with your store have been marked by a consistent lack of clear and direct answers, making it challenging for me to understand the reasons for the delay and the inability to fulfill my request.
During a recent visit to your store over the weekend, an employee informed me that the manager had considered selling the Apple Watch Ultra 2 to a cash client, a prospect that the employee declined, respecting my existing commitment to the purchase.
As of today, I have made multiple attempts to contact your store as you indicated the possibility of releasing the Apple Watch Ultra 2 without the Apple Watch Series 9 on either the 30th or the 31st. Regrettably, my calls have gone unanswered, leaving me in a state of uncer*****y.
This review is aimed at expressing my deep frustration with the lack of information regarding the delivery status of the Apple Watch Series 9 and Apple Watch Ultra 2. A total of 16 working days have passed since my initial purchase, and I remain uncertain about when I can expect to receive the watches that I ordered.
Given the challenges and delays I have encountered, I hope to receive prompt and clear communication from Chatz Cellular Tygervalley regarding the status of my order and a definitive timeframe for the delivery of the outstanding items. This experience has left me dissatisfied and anxious, and I trust that your management will take the necessary steps to address this situation and ensure customer satisfaction in the future.
Thank you for bringing this to our attention and understand your frustration. We will look into the matter and provide feedback as a matter of urgency.
Warm Regards
Thank you for bringing this to our attention and understand your frustration. We will look into the matter and provide feedback as a matter of urgency.
Warm Regards
Today, we received a call from Chatz Tygervalley in regards to the status of our order for the Watch 9, which, we were informed, had been discontinued. Subsequently, we were informed that efforts were being made to finalize the release of the Watch Ultra. However, within a mere 10 minutes, we received another call indicating that a Watch 9 was available. This sequence of events left us questioning the transparency and integrity of the company's communication.
Moreover, we were informed that the individual we were dealing with was occupied with the Watch Ultra 2 and that we could pick it up at approximately 12:30. However, when we attempted to contact the company prior to our visit, we received no response. As a result, my colleague visited the location, only to discover that including the Watch Ultra, Watch 9, A25, and AirPods exceeded the accessory limit stipulated in the contract. It is imperative to note that all necessary paperwork was signed on the 9th of October, and it is now the 1st of November. This sudden revelation about the accessory limit, after 23 days of anticipation, left us feeling utterly disappointed and frustrated.
The lack of timely and transparent communication regarding these critical details is, in our view, entirely unacceptable. We firmly believe that this situation could have been handled more efficiently and professionally, affording us the opportunity to make alternate arrangements or reconsider our purchase of the Watch Ultra 2.
Today, we received a call from Chatz Tygervalley in regards to the status of our order for the Watch 9, which, we were informed, had been discontinued. Subsequently, we were informed that efforts were being made to finalize the release of the Watch Ultra. However, within a mere 10 minutes, we received another call indicating that a Watch 9 was available. This sequence of events left us questioning the transparency and integrity of the company's communication.
Moreover, we were informed that the individual we were dealing with was occupied with the Watch Ultra 2 and that we could pick it up at approximately 12:30. However, when we attempted to contact the company prior to our visit, we received no response. As a result, my colleague visited the location, only to discover that including the Watch Ultra, Watch 9, A25, and AirPods exceeded the accessory limit stipulated in the contract. It is imperative to note that all necessary paperwork was signed on the 9th of October, and it is now the 1st of November. This sudden revelation about the accessory limit, after 23 days of anticipation, left us feeling utterly disappointed and frustrated.
The lack of timely and transparent communication regarding these critical details is, in our view, entirely unacceptable. We firmly believe that this situation could have been handled more efficiently and professionally, affording us the opportunity to make alternate arrangements or reconsider our purchase of the Watch Ultra 2.