Poor service to pensioners

My dad has been a client with Vodacom data for the past five years. And a customer at Chatz. His previous contract ended in January. Just before the end of January he signed a new contract for 250 GB at R299pm. However, on Feb 1 he had no internet. He went to Chatz to find out what is going on, between excuses and promises they kept him busy for 10 days.

Eventually, they came back and said the router that he has (that was provided by them or Vodacom) is too small to handle 250 GB and they will have to revert the contract and issue a new contract. To revert the contract that he had at that time will take 30 days, so the new contract will only start from the 1st of March. On the 1st of March he still did not have internet. When he went to Chatz to ask them, they said that somebody cancelled both the reversal and the new contract, and they will try to find out what is going on. Now they're saying that they've cancelled the contract and they're issuing a new one. It will take up to 30days and they're supposed to pay him back for the other months.

In the meantime, my dad is still paying R299 per month and he can't get answers from Vodacom or Chatz. Worse still, when he asked what they are doing to remedy the situation they told him they were very busy with customers, is he not a customer?!

My dad is a pensioner with two kids abroad and he does occasional work from home for extra income. Now he's completely stranded AND losing money!