****ed off

I was called by a guy named Sipho last yearin 2017 around October, he said he was calling me from Vodacom and was offering me an upgrade, I asked for an LG kWh and Vodafone smart tablet 10inch and free router and was told they will be available at R467 including 2gig daily data and 2gig night owl. I agreed. Then delivery was delayed, I had to keep calling him to ask what is happening with the delivery because I was moving around and did not want to inconvenience myself and them.

Sipho stopped communicating with me and I was referred to his manager Daniel. Who kept pn promising me heaven and earth. It took a month if not more for me to receive my devices and Daniel personally came to my workplace to deliver them to me. To my surprise, he brought, a Huawei p8 lite, a Samsung smart tab 7 inch, router and free screen protector. He only said he needed my ID copy and signature. I asked why am I getting different goods and he said I'm giving you something better. He took my ID copy and said he will send through the contract copies asap because he had d3livered on a Saturday. Still waiting till today.

Then late last year I was due for upgrade for another line since I have 2 contracts with Vodacom, I called with my upgraded number from Daniel and I hear that I'm due for an upgrade in 2021, which seemed odd because my 24 months ends in January 2020 meaning upgrade should be around August this year.

I called Vodacom to enquire about it and I was told my upgrade was not done by Vodacom directly but by Chats connect and the quote shows that I upgraded to a Lenovo laptop with the same costs for 36 months. What a shocker that was to me.

I asked for contact details and the agent who assisted me from Vodacom also did her part. Then I got in contact with Daniel, he pretended as though he doesn't know or remember ever interacting with me. I had to remind him of his actions and he said he will speak to Sipho and check what had happened because he doesn't know or remember.

He called me after some time and said that the deal they gave me was not in the system hence they put a Lenovo laptop as a sale for my upgrade, and I asked, laptops usually take 36 months to pay on contract and devices have always been 24 months, whAt gives them the right to add another 12 months to my contract knowing very well that it is *********. He then asked if I have a problem with the amount I'm paying, I said know but I do have a problem with the term, he then said he will sort it out. Now I have a problem with it because judging from what Im seeing now, surely there were lesser options which he would have given me and would have cost him or his department or company.

I kept on having to be a nag since last year because he had said there is not much he can do since it's the festive season and he will get back to me in January, I waited and waited,he didn't get back to me. I am the one who called him for assistance, again he kept on promising and nothing. Then I asked him to respond to me via emails because I don't like what I'm hearing and seemingly I'm going to have to take it further with a paper trail.

He said he paid a credit of R292 inclusive of VAT in January and never provided proof of payment. I checked my statement and there was no such. I kept quiet, for the month of February, I did not make a payment because I wanted to see if he is really paying because then I would have to see negative arrears on my accounts. Then the next thing, I am being hounded by Vodacom calls saying no payment was received.

I sent him a mail on Wednesday saying failure to give me solutions by Friday cob, I will take it further. On Friday I received a proof of payment of R300, that was a cash payment. I asked for the pop for Jan, still nothing

Today, I lost my phone and tried to do a SIM swap and I was told I cannot be assisted because I have arrears,meaning, I won't be able to claim from insurance because of that too.

I'm beyond irritated and I refuse to pay this contract going forward because of negligence and because I received no copy of contract until I started complaining, and my credit status cannot be affected by people who drive sales in an ******* manner.