No customer service!!!

<p>My Father signed up for a two-line promo deal that Vodacom offers, at our local Chatz store. My Mother's number was ported and activated immediately, but now, more than a month, and numerous attempts to get it sorted out, later my Father's line has still not been ported and activated. They have started taking the monthly installments off his bank account but he is not even getting the service he is paying for. Up to date I have only received excuses, and in more than a month's time Vodacom can still not solve the issue. They are always working on it, and if it was humanly possible to fix the problem they would, but it is an IT problem and they are working around the clock to fix it.</p> <p>I cannot really complain about the service at our Chatz store, because there is none!! After numerous visits to the store we only get excuses, that is if the staff don't go and hide in their office when they see us coming. Being fed-up I have taken the matter in my own hands and started e-mailing the head office myself without informing my Chatz store. They have been in contact with head office, but do not even bother to keep my parents updated with what the progress is. The latest news was when my Father stopped there to hear what is going on - the answer was actually ridiculous - they thought it has been sorted out because I have been in contact with head office - WOW! Thanks for not even bothering to try and sort out customer complaints, I thought you are being paid to deliver a service, but obviously you are being paid to do nothing - as the monthly installments have started to go off my Father's bank account, without the problem being sorted out - he is now paying for no service at all!! At least there is one lady at head office who has actually tried to solve it, but up to now with no success, the only thing she can do is escalate it with Vodacom. Thanks for trying anyway. But this really is getting pathetic to say the least.</p>