New IPhone 6 faulty

Its disappointing that a sales consultant cannot adhere to her promise of getting back to clients as promised. Firstly its a new IPhone 6 and new contract which was purchased on the 1st April 2016. The phone was faulty and returned to the store, in the meantime the Debit Order has come off the bank account and the phone no one can give you an answer as to where, when the phone will be returned.<br> There is no interest in helping the new client with a phone or alternative to use in the meantime, as the contract with his previous service provider has been cancelled.<br> <br> Absolute disappointing service, Vodacom should investigate these stores as they give them a bad reputation!!<br> 11/4 - Phoned the store again...Allas no answer as to where the phone is!!