Negligence

I went to Greenstone mall to purchase 2 iPhone 13 pros in May 2022. Everything was done smoothly. After a month, I opted for insurance which one of the devices, I used an MTN number which I insured separately. The other device, I dealt with a guy by the name of Gavin. I came to the shop to activate insurance for my other device since sim was Vodacom.

Gavin made me fill out forms and sign for insurance in the beginning of June. He then told me that insurance is sorted.

Few months later, my other device insured with Vodacom got ******. I went to the shop on the 27th of November for them to block the device and process the insurance claim. Little did I know that on the 12th of June, Vodacom insurance responded back to Gavin to advise me to fill in the prepaid insurance form as we signed the incorrect one. Nobody at the shop told me to come back.

I found out about this when the shop told me that my phone was never insured. For months, I did not receive a call and Gavin left to work at another shop in Eastgate Mall.

I don’t have a phone, it’s been a month now with no help from the store as it’s not my fault that someone didn’t do their job properly and now I have to suffer and still pay for a device I don’t have monthly.

I want someone to be held accountable and give me a new device. I will reverse my debit orders until a I get a new phone either from the shop at no cost to me due to this negligence. I am a patient guy and my patience has now run thin