INEFFICIENCY OF STORE MANAGER AT CHATZ CELLULAR MAYNARD MALL

I went into your Maynard Mall store on 17 April to do a transfer of ownership on a contract. I submitted all the necessary documents and the store manager Nuraan was going to load the transfer and call me in to activate. Nuraan did not come back to me after 5 days so contacted her. She promised to deal with it and let me know. Another few days went by and I had to contact her again. She was busy but promised to return my call which she did not so I called again. She then promised to come back to me that day which she did not. I then called again Friday 3rd May and this was when she advised me that the contracts are both cancelled. She said she had tried numerous times to do the transfer but Vodacoms legal department says this is not the case. She neglected to process it and that it why it was cancelled. Vodacom has advised me to visit the store again and she must call them to explain how she plans to resolve this issue. Nuraan's inefficiency has cost me alot of time and money as all the airtime I've been paying for is now forfeited due to the contracts being cancelled. I need someone at Chatz the assist me in dealing with this matter.