Incompetence

<p>I upgraded my phone from Vodacom Chatz Pick& pay Carletonville in Jan 2017, the end of Feb i dropped it</p> <p>Send it in for repairs as it is insured, somebody did not update my current insurance to my new phone, the Manager only updated the insurance on 7th March, so as result my phone will not be repaired because of someones incompetence. Who is going to pay for the repairs? I have no phone but have to honour the contract monthly. It is Impossible to contact Head Office. Is this how you run a business? If you have the decency contact me.</p>