******* performance faulty phone

Dear Customer Care

I am writing to you to raise an issue about: Mobile

The issue that I have experienced was: I bought an LG Q6 at Westdene chats in Bloemfontein Oct last year. I had to EFT the money into the managers own account. They said they would email the invoice to me. 2 months later no invoice and wifi data connection problems with phone. I e-mailed many times no one got back to me. I had to send someone to the shop as i live 400 km far away. Then still no feedback about faulty handset. I had to go to hello peter to get responce. The manager called me after that and upaet so i said you dont respond to problem. I found out she sold her own device to me as a new vodacom phone. Shecalled on a Sunday and said a technician will come to me to check before they take phone in. At shop she promised i will have no problems with phone. One afternoon a courier stoped at my work place wanting my phone. No notivication that someone is coming. I couldn't do backups or nothing. Time later i received an email my handset was send to Johannesburg for repairing. Then after week or so i e-mailed asking how long still? They said they wait for parts, i said phone is still under quarantee. They said by law they need to fix it. Then few days later they e-mailed me saying they send me a new phone. When thw phone arrived i start it the next day. I had the same problem connecting as with my other phone. I inspected the phone. Guess what? They **** about a new phone. There were a small mark on my own phone yellow on the side. I had paint on my hand. There on the so called new phone is the same mark as on my old phone. They send me back my old phone and i still have connection problems. I e-mailed them. No respoce

It occurred on: October 17th, 0020

I want:Admit what they did. Then refund me in total so i can buy the phone i actually wanted to buy. A huawai. Sge convinced me LG is good. I need to buy other phone now so i want my money back. This entire deal was unleagal to sell faylty phone as a new vodacom phone and it was her private phone

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sonia Ohlsen

Mobile number: ********** 777

1 Krugerstreet Elliot Eastern Cape 5460