Empty Promises and Lying

I went on the 27th of July 2017 to upgrade my Vodacom contract that expired on the 23rd of June 2017. at first Chatz Naboomspruit said to me they can't pick up my Vodacom account and that the consultant that helped me will contact Vodacom so that they can sort out my account. It took about +- 2 weeks to sort out my account for the upgrade. Mean while i took out another contract with vodacom chatz for the sony experia L1 + the Playstation 4 contract. after a week i went back to hear how far they are with the deal. The consultant told me that the deal he ordered is on back order and that i should come back the following week and it will be here. I went very week since then and still i heard nothing from them. Evensually the consultant contact me in the beginning of September and told me that the Playstation 4 arrived but no phone and that the phone is still on back order. I wasted my lunch hour to go to Chatz for nothing every day since mid September. Last week i was so angry cause the CONSULTANT made empty promises. He said that the phone would be here by now. This is the worst service i received yet from Chatz/Vodacom. evan the consujltant told me on the upgrade i made i would only pay R199 for the 10gig data and when i got my bill it was R275.33....***!!!!! Vodacom why do you appoint people who lie... another thing. today i went back to Chatz and the consultant said that he wants to cancel the deal i app**** for in evan paid in advance for the sim card for the playstation 4 + sony L1 deal. Its just pathetic how Vodacom are