Don't expect customer service from Chatz Connect

I phoned MTN on 13/01 for the Sonia Xperia Z3 - they informed that they would only have stock on 26 Jan, so I went to Chatz Connect Zambesi who told me (Francois) they would have stock if ordered in 2 days. I ported to Vodacom. Francois told me he would phone me when the phone arrived. He never did. On 16/01 I phoned them and was informed that the phone was not there, he would phone me - it should be there by latest the 21st. Still nothing - no feedback. On 22/01 I phoned - left messages and did not receive any feedback, so I drove to the store. No Francois available - I asked to speak to the manager. A lady named Sune came and explained that the phone was on back order. No apologies for not informing clients about the status of applications. She then promised that she would phone me when the phone arrived - according to her system it would arrive at their warehouse the next day, and should reach their store either on Monday, 26/01 or by latest 29/01. She would have it delivered to me. Today, still nothing - no call, no update nothing. So again I phoned. Same story about back order - it has not arrived - almost 3 weeks later. If I had ported to MTN, I would have the phone by now...