Chatz employees lying about contract terms

On the 8th of June I upgraded to a Huawei P40 Pro after the sales person at Chatz Horison assured me that all apps are available on Findorra as I listed all the apps that is non-negotiable for me to be available. He also did not tell me that I have 14 days to bring the phone back if I was not happy with it. One of the forms I had to sign was one that said that Vodacom does not take responsibility for 3rd party apps not working. Zane said to me that clause only relates to Google Play Store App, Gmail and Uber. On the 7th of July I reported to Zane that I am very unhappy as the apps which he assured me would work is not working and I am losing money as Discovery cannot track my driving. He admitted in front of his manager (I have a voice recording of this), that he did in fact tell me that only those 3 apps won't work, but the manager said that does not matter as I signed the form. I then asked for it to be escalated and both Bevan Pretorius and Daniel, just said to me they will get back to me. They then got a Huawai rep to phone me to say they will give me a Huawei hamper to make up for the inconvenience as the Discovery apps I need will only be available from 11 Aug, which the rep says the Vodacom sales people were told in training. Zane said that he cannot remember that being said to them. The other apps will only work from October. On Monday, Zane phoned me to say they had decided that they will cancel the contract and someone will phone me to arrange when I need to return the phone. Tuesday and Wednesday passed, no one contacted me. Thursday I phoned and Zane was off that day, when I phoned the store, no one had any knowledge of the contract being cancelled. My mom and daughter was with me in the car when Zane phoned and told me the contract will be cancelled. Now Zane is ignoring my calls and messages. I have also on two occasions asked Zane to send me a copy of the contract as well as the name and surname of the store manager and his surname, but my requests have just been ignored.

Daniel also had a very poor attitude when I spoke to him as he said to me now I want to return the phone after almost 2 months, but I reported it on the 7th of July already and they are just messing me around. I also only found on the 6th of July two other apps that does not support in app purchases as my subscriptions only lapsed on that day. Also like I said, i was not aware of the 14 day return policy.

I would appreciate it if this can be escalated to get my contract cancelled ASAP as the phone was sold to me under false pretenses and the terms of the contract was **** about. I have lost all confidence in the abilities of the phone and the manner in which my complaint has been handled by Chatz staff.

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