Chatz Connect Vodacom Mall of Africa is Nonsense

I am left in a worse off position. Following a payment I made of R1199.00 on the 07th of October 2018 at the mall of Africa shop assisted by Jesse. This payment has since not reflected to Vodacom and a continuous follow up was done with Xoli (store Manager), Thato (store supervisor) and the cashier himself, it has been three months to date and I have since not received help in this regard.

My last interaction with the store was on Saturday the 19th of January 2019, where the supervisor (Thato), and the store manager (Xoli) personally told me that they do have a reversal option of the funds however they prefer not to do the reversal and will not do so because this will result into a shortage for the store. As a result I was sent off as they always do and told that they will not refund me period!