Chatz Cellular Brits - BEWARE OF *****ULANT TRANSACTIONS

Anyone who is looking to do business with Chatz Cellular Brits please be very careful. I have not done business with them for a number of years but they somehow managed to upgrade contracts on my account without my permission or request. The contracts that were upgraded were still under contract with more than 18 months to go (having been upgraded via Vodacom Sales) They added devices onto these contracts which were not requested or received, and it has taken me 2 years of constant correspondence with Vodacom ***** department to eventually get a credit on my account for the devices (Yes 2 laptops were added) As the contracts that were **********ly upgraded and were still under contract with Vodacom the "discount deal" I was getting was cancelled and a much higher rate has been charged which I am unable to get reversed. Vodacom say that it much be sorted out by Chatz Cellular Brits as they were the agent acting on their behalf. Craig the owner of Chatz Cellular Brits just ignores my requests to resolve the problem. This is unfortunately not the first time that Chatz Cellular Brits has **********ly put thru unwanted, unrequested upgrades, with devices added, onto my account and it has taken me years to resolve each time it was done. I had to stop dealing with Chats Cellular Brits many years ago because of these ********** transaction appearing on my account and deal only with Vodacom directly. I believe that I am due a credit for the difference between the original contract price I was enjoying until this issue has been resolved. Vodacom say that they are not getting involved as it is up to their agent (Chatz Cellular Brits) to resolve this with me. While I don't agree with Vodacom's stand on this issue as it was a ********** transaction done by one of their agents, I do believe that they should at least either make sure that this issue is sorted out. Surely Vodacom should have some sort of review of their agents to ensure that these types of transactions do not continue to take place. I reached out to Craig at Chatz Cellular Brits last week to ask him to please resolve this issue with a credit to my account for the overcharges on my account, from the date of ********** upgrade to date, or a free phone (not an upgrade on one of my contracts) and asking him to reply be Monday 19 September but as usual he has ignored my request. Hopefully this will serve as a warning to anyone who wants to do business with Chats Cellular Brits. Once you have done one contract with them, they will have your details on record, and you will never be sure when you will be victim to a ********** deal in your name.