Beyond frustrated and angry

This is the second time I am writing about this issue. I bought a laptop on contract in Feb 2019 with the office package which was incl into the deal, due to the fact that I am studying part time at varsity and this was one of the requirements. At the end of feb I took the laptop back due because office was not loaded onto the laptop. After 2 weeks I received the laptop back, went home and still it was not loaded. I went back to Chatz connect in Carletonville, and they said I will be issued with a new laptop. Then again Office was loaded onto the laptop. This caused a big problem for me as I couldn’t do my assignments and had to extend to the next term which costs me R2000.00 Zodwa the store manager said they would take the laptop back and cancel the contract, this is because this was not the agreement as per the offer. 7 months down the line this is still a battle. Every week I am being told that my account would be credited, and that this was sorted out. This is the second time this month that my account has been blocked due to the laptop that isn’t paid. This morning when I phoned again it was said that if I don’t return the box that it came in, I wont be credited. After 7 months how need to go and find that box that it was supp**** in, which I did advise them my domestic worker threw away. I am not happy with Chatz connect / Vodacom at all. The way I feel I will take back all the phones and ****les and will never deal with them again.