ARE CLIENT NEEDS IMORTANT OR THE SALE ?

On Monday 18 November 2024 I went to Vodacom Chatz Zambezi Junction to upgrade my cell phone. I was assisted by Frans. My CLEAR request to him was that I wanted 1. an Iphone, 2. with 128 GB. and 3. black Friday special. He started working on his computer and said to me that he can offer me a Iphone16, but it will be costly and that the Iphone16 was not part of the black Friday special. I asked him whether the other cellphones (makes) are part of the black Friday special, He told me that Iphone16 was the only phone not part of Black Friday. I wanted an Iphone, so I left it at that. When I left with my new Iphone16, I was under the impression that the Iphone16, the only Iphone is, with 128 GB. That I thus had no other choice but to take the Iphone16 to get the 128GB. As not being knowledgeable when it comes to cell phone upgrades AND being a customer of this branch for the last 12 years, I accepted his word. On Tuesday 20 November, I received an adverti*****t from IStore advertising Iphones 12, 13, 14 and 15 as Black Friday specials. Within 24 hours I returned to Vodacom Chatz Zambezi Junction and told Frans that I was brought under the wrong impression and I wanted to cancel the contract, get a new contract as well as getting a new contract for my wife. He then said that he told me they had no other Iphone stock available, which I can't recall. I emphasized again that I told him that I wanted 1. an Iphone, 2. black Friday special and 3. with 128 GB. He told me to bring back the new phone with all its packaging, He then said that he will have to speak to the owner and that he will call me. That was about 10am. At 16:43, I called him. He said that he could not call me, as he got busy and no, he didn't speak to the owner. I think, he, maybe was playing for time. (?) I called him again this morning at 10:21 and he said he would call me within 10 minutes, and guess what he didn't. I called again at 12:51 and he said that I have started using the new phone and that they could do nothing with it. As my old phone was incasipated, I had no other choice than to use my new phone. I then asked for the email address of the owner, which is *** How can a cell phone shop go into the black Friday season without stock ? I only want a 1. an Iphone, 2. with 128 GB. and 3. black Friday special.