Stay away - Waiting for refund

Hi Arif, further to our correspondence.  We do charge a service fee which include getting the disc on behalf of our clients and shipping it to a Pargo pickup point.  ChatBack is all about making unpleasant necessities simple using WhatsApp.  We started with the renewal service in Gauteng and Western Cape after completing our initial brand strategy, brand development and technology development over the past year.  We did face unexpectedly high volumes and processing issues especially around cases like yours where the department didn't want to renew the disc due to outstanding issues with the licence.  ChatBack now has a dedicated process focussed on these special cases where the department holds the licence disc back.  Building the front end of ChatBack in WhatsApp is a world first and we experienced lots of learnings over the past two months with the volumes that came in.  However we do know it is the way of the future as you don't always want to download new apps or visit new websites if you can just get on with it in WhatsApp.  We hope to be back in the Western Cape soon.  Apologies for the inconvenience again and I hope ChatBack can welcome you back as a client in future.  Kind regards, Jan