1 reviews | Active since Dec 2019
No license disc after 3 months of waiting!
I came back from Germany after being in treatment for cancer in September. While I was away my car was parked with friends for 7 months. Upon my return I checked my license disc and saw the expiration date was 31.10.22.
I immediately contacted ChatBack and paid for a renewal maki g sure they had my new residential address.
I received a double printed (red/green) copy online which showed I paid and I kept waiting for the boba fide license to arrive.
By the end of October nothing had been delivered to my new address.
Since then I have sent numerous messages, tried fruitlessly to contact them via WA and email via their web portal.
I got letters of apology, but NO DISC!
I have now received a R500 failure to display fine and was pulled off the road a week ago and threatened with with another leger fine!
I am very sick and cannot go and stand in line at license offices to rectify their poor service!
This is outrageous. They have no client support telephone number and though they issue support tickets, nothing comes of these!
I am truly fed up with this company and warn others to be aware that they run an automated “system” - if you fall out of the box, e.g. an address change after using them before, their “system” doesn’t update and you become the loser!
Not a reliable company!
I have repeatedly asked for my disc to be reprinted since beginning of October (disc lapsed end of October), to no avail. They have an online presence only - no contact numbers, no-one to talk to personally, and follow-up is at best POOR!
I asked again today for a print-out to of the original to be emailed to me, so that I have SOME PROOF of the fact that I paid my license and that I don't get another fine, to no avail.
BEWARE - THIS IS A ***** COMPANY WITH VERY POOR SERVICE AND MANAGEMENT CONTROL SYSTEMS. IF YOU ORDER YOUR LICENSE VIA THEM, BE PREPARED TO LOSE YOUR MONEY AND GET READY FOR A HUGE FIGHT, AS THEY DON'T ACT ON EMAILS AND THEIR WHATAPP SYSTEM IS FUNNEL - NOT A SERVICE - IT SIMPLY GET'S PEOPLE FUNNELED TO USE THEM!
I have repeatedly asked for my disc to be reprinted since beginning of October (disc lapsed end of October), to no avail. They have an online presence only - no contact numbers, no-one to talk to personally, and follow-up is at best POOR!
I asked again today for a print-out to of the original to be emailed to me, so that I have SOME PROOF of the fact that I paid my license and that I don't get another fine, to no avail.
BEWARE - THIS IS A ***** COMPANY WITH VERY POOR SERVICE AND MANAGEMENT CONTROL SYSTEMS. IF YOU ORDER YOUR LICENSE VIA THEM, BE PREPARED TO LOSE YOUR MONEY AND GET READY FOR A HUGE FIGHT, AS THEY DON'T ACT ON EMAILS AND THEIR WHATAPP SYSTEM IS FUNNEL - NOT A SERVICE - IT SIMPLY GET'S PEOPLE FUNNELED TO USE THEM!