Chatback is a ig NO NO!!!!

I paid the amount required for my license plus their services on the 30th of November 2019. My grace period ended at the end of December 2019 and that Chatback offers a 5day delivery of disc. After my payment on the 30th of November 2019 and 5 days later, no disc and no feedback. After asking for feedback 5/12/19, I receive a WhatsApp from Jan at Chatback 7/12/19 (below copy of WhatsApp)

"They assured me it is on its way to be delivered. You should receive it on Monday. Sorry for the delay and thanks for your support.

Kind regards Jan"

Then 9/12/19 still no disc delivery and I asked yet again for feedback and not receiving any feedback I ask yet again for feedback 10/12/19. Then I received the following on 10/12/19 (below copy of Whatsapp)

"Hi there,

We will process the enforcements for a R50 service fee per fine.

Don’t stress. Just make payment of R1730 by clicking on the payment link and we'll process your renewal and fines and have your licence discs delivered to you: https://www.payfast.co.za/eng/process?cmd=_paynow&receiver=***5&item_name=YWD178GP&amount=1730.00

*Cheers!* Clarance _ChatBack Customer Support_"

This was a surprise for me as I wasn't aware of fines on my name and after being expecting my disc on the 9th of December 2019 as Jan's reply on the 7th. I paid the fines and asked for feedback on the they are closing etc, which I never got.

Then on the after my WhatsApp on 19/12/2019, I receive a WhatsApp on 20/12/2019 that I should put my complain/quire on mail and send it to ***, which I did on the same day and Jan then responded (20/12/19) in Cc me to Nikita (see copy mail below):

"Nikita, Can we get this disc from the department as the client has paid the fines. Please also ensure we discuss immediately when Charl arrives there.

Kind regards Jan"

This made me hopeful for some kind of a reply, but once again have not receive anything. Well I have send numerous messages requesting feedback anything really, as my grace period is over and the new year started and I am unable to go anywhere with my car. So today (7/1/2020), I receive a WhatsApp after sending out yet another cry for feedback saying the following shocking info. and requesting more money from me (see copy of WhatsApp below) :

"Hi, We have renewed your vehicle licence. However, in the official Motor Vehicle Licence document we obtained from the Department, there is an *outstanding item/s holding back the issuing of the disc*. According to the renewal receipt (MVLX) there is/ are *enforcements*. Let us know if you want us to investigate this further to find out the specific details. We charge a fee of *R299 to facilitate the process* to get the issues investigated and resolved. The communication process will happen via email. If you would like to go ahead with this please send an email to *****, we will send you the MVLX and a payment link where you can pay this fee and we can get the ball rolling. Please include your *registration number* in the subject line of the email. If you would prefer to look into this yourself then please let us know by sending an email to ***** and we can email you the MVLX. Please include your *registration number* in the subject line of the email.

NB If we don’t hear from you within a week then we will deliver the MVLX to you and you will need to reapply for the disc. Please remember to email us on ***** and include your *registration number* in the subject line. Yours sincerely, ChatBack"

Well I have requested a refund numerous times as well as I would like to have to be able to drive my vehicle still in 2020. I also had to renew my Drivers license card and had no problem doing it after fines was dealt with, it was smooth sailing. I also checked on "View fines" and my name is clear from any warrant of arrest/fines.

Really, I am not a person to complain but these guys have put me in a situation that could have been dealt with from the 7th of December 2019, but due to a lack of feedback and incorrect feedback etc.

Please can Chatback please refund me as a matter er of urgency as I have asked and I have send 6 mails to Jan today as well as on the WhatsApp group thing. If not steps will be taken agains this place.