SM
Steve M

1 reviews | Active since Jul 2009

29 Jan 2020, 18:13

Chatback eventually you will get help , PRAY.... Before your license expires

Pretty appaling service. My biggest gripe is the 30 days of NO Contacts.My license discs expire 30 Dec 2019, so lets order 10 December - enough time - Sure..... HAHA. I ordered 4 new licence discs 11 Dec, and they could not issue due to a "5th one" ( a trailer I sold middle of 2019, and the buyer failed to register, so I had to pay). So the only contact was, pay for the 5th one, and I did so on the 12 December. Then you wait ! and you wait, and there is no ways on Gods earth are they in contact with you. Then all my licenses expired , so Im now driving unlicensed cars and insurance - well????. So with no contact details , you go internet contact detail searching and you find a guy called Charl who is apparently one of the initiators of the project, you then threaten legal action, and you finally find an email address, AND eventually he does respond, WITH.......he pushes the email to a.n. other TO FIX, and so we wait.. Finally a call on 8 Jan, from some unrepentant guy, who honestly could not give a s#!t phones me and says , ok just drive with an email copy of your discs, and you wont get stopped (great legal traffic advice from Mr. careless). We then get stopped with the email, and explain, and the traffic authorities want to know nothing!!! All in all, forget the 5 business days they promise you and the R 200.00 per license disc you pay, and the dreadful service and the complete lack of customer care, get a frikkin contact person if you deal with them. And don't expect Love and adoration....Great concept - BUT Don't expect amazing service or customer love, and oh Get contact details

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Replies (2)
ChatBack
ChatBack's reply30 Jan 2020, 07:40
Official
Hi Steve, I am sorry about your experience.  Please note that we had high volumes during December and experienced some teething issues which we now addressed.  We are back to the maximum of five day's turnaround. Again please accept our apologies.  I will also contact you on email and phone to understand the client service issues better.  Kind regards Jan

Best regards,

SM
Steve M's update30 Jan 2020, 09:41
Reviewer Update
Update: I have the license discs in my possesion. I have recieved a call and accepted apologies from Jan, who is the company Exec. As any new business , they certainly have opertional issues which they are actively pursuing initial teething problems. It is certainly an innovative and good service they are striving for. I do wish them well and look forward to dealing with them again. Thank you Jan for putting our issues into perspective.