Chat back lisence disk renewal sucks

On the 29th of Nov I completed all requirements on chat back WhatsApp, it was only after I sent proof of payment that I was notified that it will take 5 business days to get my disk. On the 7th the Saturday afternoon I was notified that I had outstanding fines and they were unable to renew but if i made payment they could make payment on my behalf. I paid another R2430. I am leaving on holiday in 2 days and still don't have a disk. I have paid all monies owed to them but there are no contact details so I can't even fetch my own disk. Not only that but the "convenient" status update they advertise only indicate "processing" what does that mean?

I will be gone for 3 weeks with no one to receive my disk. This "convenient" solution has left me in a horrible situation and I would recommend you rather use que for you. They charge slightly more but your disk is guaranteed delivered the next day.

This service is too slow, worse then waiting in a que and does not keep customers informed.