Uresolved matter since 21 January 2026 till today 27 February 2026

I have a query that has not yet been resolved and l am struggling to get hold of anyone.

I have sent emails and my query is not resolved. This whole week the phones were ringing and not answered. Can someone get in touch with me or can l have a number or a direct email address so that l can be able to speak to a person who will be able to assist me.