CIBA: Tickets Closed, Problem Unresolved

I am extremely disappointed with the service I have received from CIBA regarding my outstanding CPD hours for 2025.

I had outstanding CPD hours for 2025 that I needed to make up. When I completed CPD activities this year specifically to make up those outstanding hours, the CIBA system automatically allocated them to 2026 instead of 2025.

I raised this issue with CIBA and explained repeatedly that my problem was not that I had not completed CPDs, but that the system would not allow me to allocate the CPDs to the correct 2025 period. I was advised that this would be manually corrected.

I have now requested my membership certificate, only to be told that I have not completed my 2025 CPD requirements.

This is incredibly frustrating because I have logged multiple tickets about this exact issue and have tried to explain the situation several times. Instead of resolving the problem, I receive generic responses, particularly from Moratwe Molefe, and the tickets are then closed.

What is even more frustrating is the pattern of customer service: agents respond to the query, provide a generic answer and seem more interested in closing the ticket than actually resolving the problem.

I have been trying to resolve this issue proactively, and I have repeatedly communicated the problem. Yet I am now being penalised for a system allocation issue that I raised with CIBA beforehand.

At this point, I feel completely ignored and unsupported as a member. The issue is not complicated: I need the CPDs I completed to make up my outstanding 2025 requirements to be allocated to 2025.

CIBA needs to take ownership of the problem, properly investigate the previous tickets, correct the CPD allocation and stop closing tickets without actually resolving the member's query.

Very disappointing service from an organisation that should understand the importance of professional compliance