Mercedes Benz South Africa - Terrible Customer Care Terrible Aftermarket Service

I am a ardent follower of the show All Thing Motoring and the Pod casts from ChangeCars. So when it came to my desperate situation I decided to reach out to them for advice. I purchased a Mercedes Benz GLC63s in May 2023, in December 2023 the computer module controlling the infotainment, climate control, navigation, vehicle settings, basically everything accessible from the center screen stopped working. For the past 15 months Mercedes Benz South Africa (MBSA) has had the part on back order and for the past 12months the vehicle has been parked off at the dealership (At the time of writing this review the vehicle remains unrepaired and parked at the dealership.)

Within minutes of reaching out to ChangeCars for advice, Mike connected with me to give me advice and to invigorate my confidence to not give up. I call Mike my double esspresso (straight up, strong minded & invigorating). Having engaged with Mercedes Benz South Africa (MBSA) customer care for 12months I have never once received a call from them, yet Mike, with nothing to gain has given me so much time so expediently.

Thank you Mike Pashut, your are truly focused to being a voice for the consumer. Shame on you Mercedes Benz South Africa (MBSA), your customer service is atrocious