CHANGECARS Reviews | 8.6 TrustIndex

Q: Is CHANGECARS trustworthy?

CHANGECARS has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked CHANGECARS across 47 total reviews. How is the TrustIndex calculated? →

CHANGECARS Reviews | 8.6 TrustIndex | Hellopeter

Review Distribution

5|26 Reviews

Oct '25 - Sep '26

Frequently Asked Questions About CHANGECARS

What do customers say about CHANGECARS?

Based on recent customer reviews, CHANGECARS is praised most for founder Michael Pashut, who reportedly replies within minutes, even late at night, and escalates disputes directly to dealer groups, manufacturers and insurers at no charge. Buyers highlight an easy website, quick dealer callbacks, advertised prices being honoured and a vetted dealer network. The podcast and TikTok content draw first-time and women buyers. Frustrations mentioned are aimed at third parties such as dealerships, warranty providers and service centres, with a few vehicle faults still unresolved despite the intervention.

Is CHANGECARS trustworthy?

CHANGECARS has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked CHANGECARS across 47 total reviews. How is the TrustIndex calculated? →

Recent reviews (26)

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Popular mentions

Michael Pashut fast response dispute resolution honest advice trusted dealers easy website unresolved faults dealership delays

Thabang M

1 reviews | Active since Jun 2025

11 Sept 2026, 12:37

The best

I bought a car from Weelee that had constant mechanical issues. I tried to cancel the deal and requested a replacement, but Weelee refused both requests. I then reached out to Mike from CHANGECARS. Even though I hadn't bought the car through the CHANGECARS platform, Mike was more than willing to step in and help. Within an hour of him intervening, Weelee called me to apologize, confirmed they had canceled the old deal, and offered to negotiate a new one. Thanks to Mike and CHANGECARS, I ended up with a much better vehicle with low mileage. CHANGECARS and Mike provide exceptional service and genuinely stand up for consumers—I can't recommend them enough!

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Thabang M

1 reviews | Active since Jun 2025

11 Sept 2026, 12:37

The best

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Vanessa B

1 reviews | Active since May 2019

30 Aug 2026, 22:13

Thank you for helping me get my dream car!

I found out about the Changecars podcast from a friend of mine and I started avidly following as I do enjoy the conversations and I learn a lot from them… I then started to do some car shopping and knew exactly what I wanted, unfortunately, I couldn’t find it on any website (I’m very particular about the colour and the add-ons).. I went to the changers website and filled in the form. In just a few mins I was contacted by Michael and told that I would be contacted by someone from a dealership that would assist me. In less than 24 hours I had spoken to a salesman, who had spoken to his stock controller and my vehicle was found on a ship heading to SA. I paid the holding deposit and within a month, I had received my vehicle. The whole process was seamless, with all parties avidly communicating with me and keeping me appraised of any updates. I am so happy with the service and I cannot recommend changecars enough! Thank you so much Mike for the exceptional service!

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Vanessa B

1 reviews | Active since May 2019

30 Aug 2026, 22:13

Thank you for helping me get my dream car!

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Megiel G

1 reviews | Active since Jul 2026

19 Jul 2026, 11:12

Update on my previous review

I wanted to share an update following my previous review. After Mike stepped in and assisted me, the situation changed completely. I was provided with a courtesy vehicle by the dealership, which has made a huge difference while my vehicle is being repaired. Even better, the repair timeline went from having no estimated completion date to an expected turnaround of about a week. I genuinely believe that if it wasn't for Mike and the ChangeCars team, I would still be struggling to get answers or an estimated repair date. Their willingness to get involved, follow up, and ensure that I was looked after speaks volumes about their commitment to customer service. A big thank you once again to Mike and the entire ChangeCars team. Your support has turned a very frustrating experience into one where I finally have clarity and peace of mind. Customer service like this is rare, and I highly recommend ChangeCars to anyone looking for a team that truly cares about its clients.

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Megiel G

1 reviews | Active since Jul 2026

19 Jul 2026, 11:12

Update on my previous review

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Megiel G

1 reviews | Active since Jul 2026

9 Jul 2026, 15:25

Exceptional Service – Even Before Becoming a Customer

⭐⭐⭐⭐⭐ I would like to thank Mike and the team at CHANGECARS for their outstanding assistance. I sent Mike a message asking for help regarding an issue with my Chery Tiggo 7 PHEV, even though I didn't purchase the vehicle through CHANGECARS. Within 10 minutes, he had already directed me to the right people who could assist me. After making the call, the matter was immediately attended to. I received feedback and assurance that my concerns were being looked into. If Mike is willing to go out of his way to assist someone who isn't even a customer, I can only imagine the level of support and service I would receive if I purchased a vehicle through CHANGECARS. Thank you again, Mike, for your professionalism, willingness to help, and excellent customer service. You've certainly made CHANGECARS my first choice for my next vehicle purchase.

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Megiel G

1 reviews | Active since Jul 2026

9 Jul 2026, 15:25

Exceptional Service – Even Before Becoming a Customer

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Liezel P

1 reviews | Active since Jun 2022

25 Jun 2026, 10:27

Peace of mind and a great deal through ChangeCars

I have been looking for a new car for some time and had been following ChangeCars on TikTok, where I really came to enjoy their honest, no-nonsense conversations. That's what prompted me to visit their website, and I'm so glad I did. The site is genuinely easy to use, and every time I queried a vehicle I was contacted by the dealer almost immediately. I reached out to Mike to ask his honest opinion about my current car and what I should do. He responded straight away and even called me directly to talk it through. What struck me was that he wasn't selling me anything, he just gave me good, solid advice. I eventually bought a car through ChangeCars and the experience was excellent from start to finish. The dealership, CMH Durban South, were wonderful and helped me every step of the way, going out of their way to get me the best possible deal. What I most want to express is the comfort this gave me. I now have real confidence that ChangeCars dealers are trustworthy, and as Mike puts it, the buck stops with him. That kind of accountability gives enormous peace of mind. I would recommend ChangeCars to anyone, and I can't thank Mike enough for taking the time to chat to me and give me such honest, solid advice.

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Liezel P

1 reviews | Active since Jun 2022

25 Jun 2026, 10:27

Peace of mind and a great deal through ChangeCars

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Matsie M

1 reviews | Active since Nov 2016

27 May 2026, 21:44

Change Cars Has Changed the Car Game Entirely!

Can I kindly give flowers to Mr Mike Pashut of Change Cars, who is never too big or too busy to respond to car-related issues involving some of the biggest dealers in the motoring industry. At 20h50 in the evening, I sent him a WhatsApp message regarding a vehicle issue I was experiencing with a major motor group. In less than 3 minutes, he rep****, listened to my concerns, and immediately contacted the Group CEO, who then promised to resolve the matter. I want to assure the public that this gentleman truly puts his money where his mouth is. In a world where customer service is often lacking, it is refreshing to deal with someone who genuinely cares and takes action. Thank you, Mr Pashut, for your professionalism, humility, and willingness to help ordinary people.

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Matsie M

1 reviews | Active since Nov 2016

27 May 2026, 21:44

Change Cars Has Changed the Car Game Entirely!

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Charné

1 reviews | Active since Apr 2026

21 May 2026, 11:42

Oustanding Support from Michael

I purchased a brand new Suzuki Swift from Tavcor Suzuki in Gqeberha and unfortunately experienced issues with the vehicle from the day of delivery, along with a very frustrating experience with repeated visits to the Service Centre and additional damage noticed on the vehicle while it was in their care. I contacted Michael Pashut from CHANGECARS for guidance and assistance. Michael responded incredibly quickly, escalated the matter efficiently and got Suzuki Auto SA involved. Suzuki Auto SA responded promptly, handled the matter amicably and ensured that the situation was addressed appropriately. The manager at Tavcor Suzuki dealership arranged a meeting with me and offered a replacement vehicle as a resolution. Although I was very disappointed in the service I received from Tavcor Suzuki Service Centre, this does not reflect on or influence my confidence in Suzuki Auto South Africa or the Suzuki brand. I am truly grateful for the time, effort and support shown by Michael throughout this process. His guidance genuinely helped me resolve a very stressful situation. I am also very impressed with the response and involvement from Suzuki Auto SA. I would highly recommend making use of CHANGECARS’ services. Charné

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Charné

1 reviews | Active since Apr 2026

21 May 2026, 11:42

Oustanding Support from Michael

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Consley M

1 reviews | Active since Apr 2026

30 Apr 2026, 08:51

Mike from Changecars...

Mike from Changecars treated my problem as his own Problem and went out of his way to assist me .

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Consley M

1 reviews | Active since Apr 2026

30 Apr 2026, 08:51

Mike from Changecars...

Mike from Changecars treated my problem as his own Problem and went out of his way to assist me .

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