Unauthorized R250 and R98 Debits – No Loan Received – No Response from Chainpay

Complaint:

I app**** for a loan through Chainpay Loans, and to my surprise, I noticed two unauthorized debit orders from my account:

R250 labeled as a "registration fee" R98 which appears to be some kind of "monthly subscription" I want to be very clear: 🔹 I did not receive any loan from Chainpay. 🔹 I never agreed to these charges knowingly. 🔹 I did not sign up for any subscription or ongoing service.

I’ve sent multiple emails requesting answers and a refund no one has rep****. I also tried to call the number listed on the debit mandate, and it doesn’t exist. This is alarming.

At this point, I feel misled, frustrated, and taken advantage of. It is unacceptable to deduct money from someone’s account without transparent consent especially when no loan or value has been provided.

I am requesting:

1. Immediate cancellation of both the R250 and R98 debit orders. 2. A full refund of all amounts deducted. 3. Written confirmation that no further debits will take place.

If this issue is not resolved soon, I will report the matter to the National Credit Regulator (NCR) and any other relevant consumer protection bodies.

This situation has caused unnecessary stress, especially as I was seeking financial assistance—not unexpected deductions.

Keitumetse Mokwena (Contact details available upon request)