Based on recent customer reviews, Chainpay is facing serious and consistent customer dissatisfaction across its loan application service. A recurring theme is that customers report being debited recurring amounts and registration fees without ever receiving a loan, with many describing difficulty cancelling debit orders or reaching support. Customers consistently mention unresponsive communication channels, allegedly rude phone interactions, and threats of legal action when complaints are raised. Several reviewers indicate they have escalated matters to regulatory bodies, and a strong recurring sentiment is that the service feels misleading and exploitative.
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Chainpay
How is Chainpay rated on Hellopeter?
Hellopeter has tracked Chainpay across 18 reviews. Chainpay hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Chainpay? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
****med
I app**** for a loan with them and approved the debit order. But to my surprise i didn't get the loan from i sent them emails and they threatened me with lawyers and i won't until that debit order is canceled because i didn't get to loan why should i pay for something i never got. People are complaining and we can form a group on social media may people will come forward because everyone is complaining and they're using nupay division of altron name's and even hide their policies saying no fee to be paid but when you want to cancel they bring this policy thing
1 reviews | Active since Oct 2025
****med
I app**** for a loan with them and approved the debit order. But to my surprise i didn't get the loan from i sent them emails and they threatened me with lawyers and i won't until that debit order is canceled because i didn't get to loan why should i pay for something i never got. People are complaining and we can form a group on social media may people will come forward because everyone is complaining and they're using nupay division of altron name's and even hide their policies saying no fee to be paid but when you want to cancel they bring this policy thing
1 reviews | Active since May 2022
****mers
It over a year now they are deducting R98 from my account. They started by R250,I send them an email asking why then they change to 98!! I had an emergency last year I made an application with them they never approved me. Please don't take a loan with them.you will regret
1 reviews | Active since May 2022
****mers
It over a year now they are deducting R98 from my account. They started by R250,I send them an email asking why then they change to 98!! I had an emergency last year I made an application with them they never approved me. Please don't take a loan with them.you will regret
1 reviews | Active since Feb 2021
I tried borrowing money from them at the beginning of the month, they sent dd mandate to accept i did
I tried borrowing money from them at the beginning of the month, they sent dd mandate to accept i did. I never received money from them but now they took 250 from my account but they never gave ne money
1 reviews | Active since Feb 2021
I tried borrowing money from them at the beginning of the month, they sent dd mandate to accept i did
I tried borrowing money from them at the beginning of the month, they sent dd mandate to accept i did. I never received money from them but now they took 250 from my account but they never gave ne money