Well done Centurion and Mr Tomlinson

Makes no difference what line of business you are in slip ups happen from time to time. How they are handled sorts out the good guys from the bad. I had a problem and asked to speak to the Manager. I was put through to Mr Tomlinson, at that time my blood pressure and IQ were the same. Mr Tomlinson had the good manners of listening to my complaint without interrupting, only a sympathetic mmm periodically. This somehow calmed me down, Mr Tomlinson asked me to give him 5 minutes to enable him to investigate my complaint. To my surprise 5 minutes later Mr Tomlinson phoned me back, apologized for the slip up and told me that every thing had been sorted out and proceeded to inform me that his company would supply an Infra Red Beam at no charge. This really surprised me, not only returning my call and sorting out my problem, this was done courteously and efficiently. Well done Mr Tomlinson and Centurion