BB
Ben B
1 reviews | Active since Apr 2021
23 Apr 2021, 19:15
Unsatisfied customer
I had problems with 2 gate motors for same time now and after weeks of trying to solve problems on phone with there troubleshooting agent and technical support I got no satisfaction spending time on phone leaving messages with no return dealing with *********** staff with no interest than trying to get support from there technical support team for later hours to find numbers not even working.
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Replies (2)
Centurion Systems's replyOfficial
24 Apr 2021, 10:12Hi Ben,
That does sound like an immensely frustrating experience, and I'm very sorry that you did not receive the support you deserve. Please allow me the opportunity to escalate the matter to our service manager so that it may be investigated with the highest level of urgency. A member of our team will be in touch soonest.
That does sound like an immensely frustrating experience, and I'm very sorry that you did not receive the support you deserve. Please allow me the opportunity to escalate the matter to our service manager so that it may be investigated with the highest level of urgency. A member of our team will be in touch soonest.
Centurion Systems's reply24 Apr 2021, 10:12
Official
Hi Ben,
That does sound like an immensely frustrating experience, and I'm very sorry that you did not receive the support you deserve. Please allow me the opportunity to escalate the matter to our service manager so that it may be investigated with the highest level of urgency. A member of our team will be in touch soonest.
That does sound like an immensely frustrating experience, and I'm very sorry that you did not receive the support you deserve. Please allow me the opportunity to escalate the matter to our service manager so that it may be investigated with the highest level of urgency. A member of our team will be in touch soonest.
Centurion Systems's replyOfficial
26 Apr 2021, 10:52Hi Ben
I understand that a member of our team has been in touch and that a site visit will be arranged.
Should you require any further assistance, please don't hesitate to get in touch. We are also investigating why you weren't able to get through to our call centre.
I understand that a member of our team has been in touch and that a site visit will be arranged.
Should you require any further assistance, please don't hesitate to get in touch. We are also investigating why you weren't able to get through to our call centre.
Centurion Systems's reply26 Apr 2021, 10:52
Official
Hi Ben
I understand that a member of our team has been in touch and that a site visit will be arranged.
Should you require any further assistance, please don't hesitate to get in touch. We are also investigating why you weren't able to get through to our call centre.
I understand that a member of our team has been in touch and that a site visit will be arranged.
Should you require any further assistance, please don't hesitate to get in touch. We are also investigating why you weren't able to get through to our call centre.