HK
Henk K
1 reviews | Active since Mar 2009
16 Jan 2025, 09:13
Support from Centruion systems is disgusting/non existent : EVO d5 gate motors no longer what they used to be
Service is absolutely disgusting. Brand new Evo D5 gate motor is operating erratic for months now. Their specialist states that they have received a batch of bad sensors of which the plastic is too thick. Believe it or not: These bad sensor cannot be identified The tech support centre does not know of this problem Talking to them is totally impossible. A good case study on how to destroy a once good brand
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Centurion Systems's replyOfficial
16 Jan 2025, 15:25Dear Henk,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you’ve encountered with your gate motor and for any shortcomings in the support you initially received.
We’re pleased to let you know that our technical support team has reached out to you and arranged a site visit to address the issue. Please rest assured that we are committed to resolving this matter promptly and ensuring your gate motor operates as it should.
Your feedback is incredibly valuable to us, as it helps us improve both our products and our customer service. Should you have any further questions or concerns, please don’t hesitate to contact us directly.
Centurion Systems's reply16 Jan 2025, 15:25
Official
Dear Henk,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you’ve encountered with your gate motor and for any shortcomings in the support you initially received.
We’re pleased to let you know that our technical support team has reached out to you and arranged a site visit to address the issue. Please rest assured that we are committed to resolving this matter promptly and ensuring your gate motor operates as it should.
Your feedback is incredibly valuable to us, as it helps us improve both our products and our customer service. Should you have any further questions or concerns, please don’t hesitate to contact us directly.