1 reviews | Active since Jul 2013
Shocking product quality and customer service
In mid January I purchased a wireless air keypad. After a month to six weeks it stopped working.
I returned the item to the store that I purchased it at. They sent it for repair. On return from repairs even though the item was less than 3 months old I was told I needed to pay for the repair as it was water damaged. Not having the time or energy to fight I paid the repair fee.
When I received the repaired item it had weatherproof on the box, so I am not sure why I am being charged for water damage, it seems disingenuous.
The final straw was that in addition to paying for a weatherproof item to be repaired, the item still does not work.
I called the Centurion helpdesk to try and troubleshoot getting the item to work with no luck. The consultant was rude and unhelpful. This company does not honor their guarantees and delivers the worst customer service. Beware!
On behalf of Centurion Systems, I would like to offer my sincerest apologies for the negative experience that you have had, and assure you that the matter will be treated with the utmost urgency. Your complaint has been escalated to the head of our technical division, and you will be provided with feedback as soon as possible. Once again, I apologise for the inconvenience.
Kind regards,
Charl Mijnhardt
On behalf of Centurion Systems, I would like to offer my sincerest apologies for the negative experience that you have had, and assure you that the matter will be treated with the utmost urgency. Your complaint has been escalated to the head of our technical division, and you will be provided with feedback as soon as possible. Once again, I apologise for the inconvenience.
Kind regards,
Charl Mijnhardt
Please may I ask in which area you reside, so that we can arrange a proper solution for you?
Please may I ask in which area you reside, so that we can arrange a proper solution for you?
