Poor Systems to Report Failures

To the General Manager of Centurion Systems. Good Evening. What is WRONG with G WEB today. After I have wasted time and money calling my Gate Technicians to check one of my Gates that has not worked ALL day.... I EVENTUALLY get through to your technical Division who tell me its a world wide Problem with G WEB ! And that the Managers go off at 4.30. Why cant you just put a General message for All your subscribers and Come Clean with the Problem. We sit here like Dummies trying to fix the problem ourselves. Please respond !!!!! Plus we need more Pro Active facilities to Report Issues using user friendly Platforms like Whatsapp . Its 2021 . Surely there is a more efficient way for customers to report issues rather than a Call Center. Its costly to call and time consuming and Irritating. I have decided to allow you the courtesy of Reply directly to me first so will NOT be sharing this on Facebook in the interests of Fairness to your Company.