TH
Tony H
1 reviews | Active since Feb 2010
06 Apr 2021, 21:52
Poor products and worse service
Installed a state of the art GSM intercom 2 years ago. Failed. Old model, not repairable. Purchased a new unit - R4 700. Unit supp**** was faulty. 4 weeks later still waiting for repair or replacement.
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Replies (2)0
Replies (2)
Centurion Systems's replyOfficial
06 Apr 2021, 23:32Hi Tony,
I am truly sorry for your negative experience. We will definitely look into this for you and ensure that you are assisted promptly. The matter has been escalated to the head of our service department, and a member of our team will contact you soon to have your complaint resolved to your satisfaction. Once again, please accept my humblest apology for the inconvenience.
Kind regards,
Charl Mijnhardt
I am truly sorry for your negative experience. We will definitely look into this for you and ensure that you are assisted promptly. The matter has been escalated to the head of our service department, and a member of our team will contact you soon to have your complaint resolved to your satisfaction. Once again, please accept my humblest apology for the inconvenience.
Kind regards,
Charl Mijnhardt
Centurion Systems's reply06 Apr 2021, 23:32
Official
Hi Tony,
I am truly sorry for your negative experience. We will definitely look into this for you and ensure that you are assisted promptly. The matter has been escalated to the head of our service department, and a member of our team will contact you soon to have your complaint resolved to your satisfaction. Once again, please accept my humblest apology for the inconvenience.
Kind regards,
Charl Mijnhardt
I am truly sorry for your negative experience. We will definitely look into this for you and ensure that you are assisted promptly. The matter has been escalated to the head of our service department, and a member of our team will contact you soon to have your complaint resolved to your satisfaction. Once again, please accept my humblest apology for the inconvenience.
Kind regards,
Charl Mijnhardt
Centurion Systems's replyOfficial
07 Apr 2021, 10:15Hi again Tony,
I believe that our Cape Town branch manager has been in contact and that the unit will be dropped off at the distributor no later than tomorrow. Thank you so much for your patience and understanding.
I believe that our Cape Town branch manager has been in contact and that the unit will be dropped off at the distributor no later than tomorrow. Thank you so much for your patience and understanding.
Centurion Systems's reply07 Apr 2021, 10:15
Official
Hi again Tony,
I believe that our Cape Town branch manager has been in contact and that the unit will be dropped off at the distributor no later than tomorrow. Thank you so much for your patience and understanding.
I believe that our Cape Town branch manager has been in contact and that the unit will be dropped off at the distributor no later than tomorrow. Thank you so much for your patience and understanding.