JP
John P
1 reviews | Active since Jul 2018
17 Mar 2026, 14:09
Pathetic service and communication
they only have Whatsapp for support - talking to a bot and with each question just another set of options. taking a motor back for warranty - well 3-4 working days unless you pay a premium, and the section is full of returned motors. seems gear boxes are an issue. Try and get spec on a gear box - I cant ! so much for Smart units and Bot replies. would love to just buy from opposition, but they dominate the market - FOR NOW
Helpful (0)
Replies (3)0
Replies (3)
Centurion Systems's replyOfficial
18 Mar 2026, 14:49Good Day Mr Plagis
Apologies for the experience you’ve had so far.
Apologies for the experience you’ve had so far.
A member of our team responded to your questions via email yesterday.
We attempted to call you a few minutes ago, but there was no answer. Please let us know a suitable time to call should you still require assistance.
Kind Regards
Technical Support
Centurion Systems's reply18 Mar 2026, 14:49
Official
Good Day Mr Plagis
Apologies for the experience you’ve had so far.
Apologies for the experience you’ve had so far.
A member of our team responded to your questions via email yesterday.
We attempted to call you a few minutes ago, but there was no answer. Please let us know a suitable time to call should you still require assistance.
Kind Regards
Technical Support
Centurion Systems's replyOfficial
25 Mar 2026, 11:16Good Day Mr Plagis,
We unfortunately haven’t been able to reach you via telephone, which we regret, as we genuinely want to assist in resolving your concerns and make sure they are addressed personally and promptly.
Whenever it’s convenient for you, please let us know a suitable time for one of our team members to call you, or if you prefer, you can reach out to us directly via email on ***, and we will ensure you get the answers and support you need without further delays
Your feedback is important to us as we are committed to improving your experience with us.
Kind Regards
Customer Experience Team
Centurion Systems's reply25 Mar 2026, 11:16
Official
Good Day Mr Plagis,
We unfortunately haven’t been able to reach you via telephone, which we regret, as we genuinely want to assist in resolving your concerns and make sure they are addressed personally and promptly.
Whenever it’s convenient for you, please let us know a suitable time for one of our team members to call you, or if you prefer, you can reach out to us directly via email on ***, and we will ensure you get the answers and support you need without further delays
Your feedback is important to us as we are committed to improving your experience with us.
Kind Regards
Customer Experience Team
Centurion Systems's replyOfficial
27 Mar 2026, 10:52Good Day Mr Plagis,
We believe your query has been resolved.
We will proceed with closing this query.
Please feel free to contact us at *** should you require any further assistance.
Kind Regards,
Centurion Systems
Centurion Systems's reply27 Mar 2026, 10:52
Official
Good Day Mr Plagis,
We believe your query has been resolved.
We will proceed with closing this query.
Please feel free to contact us at *** should you require any further assistance.
Kind Regards,
Centurion Systems