MS
Michael S
1 reviews | Active since Apr 2013
25 Nov 2019, 09:58
Not so Technical Department
I have a Centurion D5 and started giving problems where the gate would open so slow, that we have to push it to help it open, closing is not a problem as it closes at the correct speed. Contacted the "Technical Department" who said that it sounded like a problem with the brushes and that I need to send the motor in for servicing. Um, there is only one set of brushes in the motor and it the gate closes normally, then it stands to reason that the brushes are fine, which I mentioned to the "Technical Department", whose answer was "The motor needs to be assessed, but I need to get it to Pinetown as there are no repair shops in Pmb. Utter useless.
Helpful (0)
Replies (10)0
Replies (10)
Centurion Systems's replyOfficial
25 Nov 2019, 10:21Dear Michael
I am truly sorry for the inconvenience and that you were not assisted to your satisfaction. I have escalated your complaint to both our technical manager and the manager of our Pinetown branch, who will be in touch so that an arrangement can be made that is convenient for you. It is important to us that you receive the world-class service that we are known for, and we will do everything necessary to ensure a speedy resolution.
Again, please accept my humblest apologies. Rest assured the matter will be treated with the greatest urgency.
Warm regards,
Charl Mijnhardt
I am truly sorry for the inconvenience and that you were not assisted to your satisfaction. I have escalated your complaint to both our technical manager and the manager of our Pinetown branch, who will be in touch so that an arrangement can be made that is convenient for you. It is important to us that you receive the world-class service that we are known for, and we will do everything necessary to ensure a speedy resolution.
Again, please accept my humblest apologies. Rest assured the matter will be treated with the greatest urgency.
Warm regards,
Charl Mijnhardt
Centurion Systems's reply25 Nov 2019, 10:21
Official
Dear Michael
I am truly sorry for the inconvenience and that you were not assisted to your satisfaction. I have escalated your complaint to both our technical manager and the manager of our Pinetown branch, who will be in touch so that an arrangement can be made that is convenient for you. It is important to us that you receive the world-class service that we are known for, and we will do everything necessary to ensure a speedy resolution.
Again, please accept my humblest apologies. Rest assured the matter will be treated with the greatest urgency.
Warm regards,
Charl Mijnhardt
I am truly sorry for the inconvenience and that you were not assisted to your satisfaction. I have escalated your complaint to both our technical manager and the manager of our Pinetown branch, who will be in touch so that an arrangement can be made that is convenient for you. It is important to us that you receive the world-class service that we are known for, and we will do everything necessary to ensure a speedy resolution.
Again, please accept my humblest apologies. Rest assured the matter will be treated with the greatest urgency.
Warm regards,
Charl Mijnhardt
Centurion Systems's replyOfficial
25 Nov 2019, 12:49Hi Michael
I understand that Sagren from our Pinetown branch has engaged with you regarding sending a replacement controller to our distributor in Pietermaritzburg, as well as possibly dispatching one of our technicians to the site should replacing the controller not resolve the issue. Should you require any further assistance, please don't hesitate to let me know at ***.
Warm regards,
Charl
I understand that Sagren from our Pinetown branch has engaged with you regarding sending a replacement controller to our distributor in Pietermaritzburg, as well as possibly dispatching one of our technicians to the site should replacing the controller not resolve the issue. Should you require any further assistance, please don't hesitate to let me know at ***.
Warm regards,
Charl
Centurion Systems's reply25 Nov 2019, 12:49
Official
Hi Michael
I understand that Sagren from our Pinetown branch has engaged with you regarding sending a replacement controller to our distributor in Pietermaritzburg, as well as possibly dispatching one of our technicians to the site should replacing the controller not resolve the issue. Should you require any further assistance, please don't hesitate to let me know at ***.
Warm regards,
Charl
I understand that Sagren from our Pinetown branch has engaged with you regarding sending a replacement controller to our distributor in Pietermaritzburg, as well as possibly dispatching one of our technicians to the site should replacing the controller not resolve the issue. Should you require any further assistance, please don't hesitate to let me know at ***.
Warm regards,
Charl
MS
Michael S's updateReviewer Update
25 Nov 2019, 12:58Hi Charl. Yes he has spoken to me and I am hoping that this will solve the problem. Your number did not come up, just ***********. Please could you email me at ***
MS
Michael S's update25 Nov 2019, 12:58
Reviewer Update
Hi Charl. Yes he has spoken to me and I am hoping that this will solve the problem. Your number did not come up, just ***********. Please could you email me at ***
Centurion Systems's replyOfficial
25 Nov 2019, 13:34Hi Michael
It must have something to do with HelloPeter's security/privacy policy. Unfortunately, I am also unable to see your email address. However, we do closely monitor this platform, so you are welcome to post future correspondences here.
It must have something to do with HelloPeter's security/privacy policy. Unfortunately, I am also unable to see your email address. However, we do closely monitor this platform, so you are welcome to post future correspondences here.
Centurion Systems's reply25 Nov 2019, 13:34
Official
Hi Michael
It must have something to do with HelloPeter's security/privacy policy. Unfortunately, I am also unable to see your email address. However, we do closely monitor this platform, so you are welcome to post future correspondences here.
It must have something to do with HelloPeter's security/privacy policy. Unfortunately, I am also unable to see your email address. However, we do closely monitor this platform, so you are welcome to post future correspondences here.
MS
Michael S's updateReviewer Update
26 Nov 2019, 10:42Hi Charl. I have been trying to get hold of Sagren this morning about the replacement unit, nothing wrong with it, but the lines are permanently busy. Please, if possible, could you ask him to call me?
MS
Michael S's update26 Nov 2019, 10:42
Reviewer Update
Hi Charl. I have been trying to get hold of Sagren this morning about the replacement unit, nothing wrong with it, but the lines are permanently busy. Please, if possible, could you ask him to call me?
Centurion Systems's replyOfficial
26 Nov 2019, 10:44Hi Michael
I'm sorry about that. I'll give the branch a call right away and ask Sagren to get in touch with you.
I'm sorry about that. I'll give the branch a call right away and ask Sagren to get in touch with you.
Centurion Systems's reply26 Nov 2019, 10:44
Official
Hi Michael
I'm sorry about that. I'll give the branch a call right away and ask Sagren to get in touch with you.
I'm sorry about that. I'll give the branch a call right away and ask Sagren to get in touch with you.
MS
Michael S's updateReviewer Update
26 Nov 2019, 10:46Please do not apologize, I understand how busy businesses can get. Many thanks.
MS
Michael S's update26 Nov 2019, 10:46
Reviewer Update
Please do not apologize, I understand how busy businesses can get. Many thanks.
Centurion Systems's replyOfficial
26 Nov 2019, 10:53Thank you for understanding, Michael. I have left a message with the Pinetown branch for Sagren to contact you urgently as soon as he gets back to the office. I'll keep following up to ensure that you are assisted. Thanks again for your patience.
Centurion Systems's reply26 Nov 2019, 10:53
Official
Thank you for understanding, Michael. I have left a message with the Pinetown branch for Sagren to contact you urgently as soon as he gets back to the office. I'll keep following up to ensure that you are assisted. Thanks again for your patience.
MS
Michael S's updateReviewer Update
26 Nov 2019, 11:20Hi Charl. Sagren has contacted me and everything is now sorted out. If I could change the star rating, I would, as the service that I have now received is excellent and my problem has been solved in a matter of two days. I think this lady, Nomaswazi Moswele, needs a bit more training on the technical side though, as she was the one who told me that I needed to send the motor in to be assessed. Centurion will now always be my go to people for my gate access.
MS
Michael S's update26 Nov 2019, 11:20
Reviewer Update
Hi Charl. Sagren has contacted me and everything is now sorted out. If I could change the star rating, I would, as the service that I have now received is excellent and my problem has been solved in a matter of two days. I think this lady, Nomaswazi Moswele, needs a bit more training on the technical side though, as she was the one who told me that I needed to send the motor in to be assessed. Centurion will now always be my go to people for my gate access.
Centurion Systems's replyOfficial
26 Nov 2019, 11:29Hi Michael
I am so incredibly pleased to hear that! We strive to live our motto of "making lives easier" in all that we do. Thank you very much for the feedback and kind words. Your feedback regarding the initial support that you received has also been shared with the technical manager, and sufficient training will be provided.
Have a great day further,
Charl
I am so incredibly pleased to hear that! We strive to live our motto of "making lives easier" in all that we do. Thank you very much for the feedback and kind words. Your feedback regarding the initial support that you received has also been shared with the technical manager, and sufficient training will be provided.
Have a great day further,
Charl
Centurion Systems's reply26 Nov 2019, 11:29
Official
Hi Michael
I am so incredibly pleased to hear that! We strive to live our motto of "making lives easier" in all that we do. Thank you very much for the feedback and kind words. Your feedback regarding the initial support that you received has also been shared with the technical manager, and sufficient training will be provided.
Have a great day further,
Charl
I am so incredibly pleased to hear that! We strive to live our motto of "making lives easier" in all that we do. Thank you very much for the feedback and kind words. Your feedback regarding the initial support that you received has also been shared with the technical manager, and sufficient training will be provided.
Have a great day further,
Charl