IH
Ian H
1 reviews | Active since Mar 2009
10 Feb 2022, 16:41
No support or technical assistance.
Still sitting with the same problem whereby my gate randomly opens by itself when someone makes a call from the gate station (G-Speak Ultra). I've reported this issue before (a few times) and was assured it won't happen again. It happened again today. I contacted support now and explained the problem again. Got transferred to the technical department who then rejected the call.
Helpful (0)
Replies (4)0
Replies (4)
Centurion Systems's replyOfficial
10 Feb 2022, 17:44Dear Ian,
On behalf of Centurion Systems, I humbly apologise for the issues you have been facing with your product and, furthermore, that you did not receive support when you reached out to us about this matter. I agree that the issue should have been resolved when you first brought it to our attention, and the level of service you received has not been satisfactory and in line with our stringent quality standards. Rest assured, this matter has been escalated to the head of our support team, and we will be in contact with you soon. Once again, I am truly sorry for the inconvenience.
Charl Mijnhardt
On behalf of Centurion Systems, I humbly apologise for the issues you have been facing with your product and, furthermore, that you did not receive support when you reached out to us about this matter. I agree that the issue should have been resolved when you first brought it to our attention, and the level of service you received has not been satisfactory and in line with our stringent quality standards. Rest assured, this matter has been escalated to the head of our support team, and we will be in contact with you soon. Once again, I am truly sorry for the inconvenience.
Charl Mijnhardt
Centurion Systems's reply10 Feb 2022, 17:44
Official
Dear Ian,
On behalf of Centurion Systems, I humbly apologise for the issues you have been facing with your product and, furthermore, that you did not receive support when you reached out to us about this matter. I agree that the issue should have been resolved when you first brought it to our attention, and the level of service you received has not been satisfactory and in line with our stringent quality standards. Rest assured, this matter has been escalated to the head of our support team, and we will be in contact with you soon. Once again, I am truly sorry for the inconvenience.
Charl Mijnhardt
On behalf of Centurion Systems, I humbly apologise for the issues you have been facing with your product and, furthermore, that you did not receive support when you reached out to us about this matter. I agree that the issue should have been resolved when you first brought it to our attention, and the level of service you received has not been satisfactory and in line with our stringent quality standards. Rest assured, this matter has been escalated to the head of our support team, and we will be in contact with you soon. Once again, I am truly sorry for the inconvenience.
Charl Mijnhardt
IH
Ian H's updateReviewer Update
16 Feb 2022, 12:56Charl Mijnhardt, it's been 6 days since I posted the complaint and still no contact from your support team.
IH
Ian H's update16 Feb 2022, 12:56
Reviewer Update
Charl Mijnhardt, it's been 6 days since I posted the complaint and still no contact from your support team.
Centurion Systems's replyOfficial
16 Feb 2022, 13:32Hi Ian
I'm really sorry about this. I have just spoken to the technical support team leader, and he is arranging for the product specialist to give you a call.
I'm really sorry about this. I have just spoken to the technical support team leader, and he is arranging for the product specialist to give you a call.
Centurion Systems's reply16 Feb 2022, 13:32
Official
Hi Ian
I'm really sorry about this. I have just spoken to the technical support team leader, and he is arranging for the product specialist to give you a call.
I'm really sorry about this. I have just spoken to the technical support team leader, and he is arranging for the product specialist to give you a call.
IH
Ian H's updateReviewer Update
08 Mar 2022, 07:26This issue is still not resolved. How many times do I need to report this? How many times will Centurion system come back and say it's resolved? This is unacceptable!
IH
Ian H's update08 Mar 2022, 07:26
Reviewer Update
This issue is still not resolved. How many times do I need to report this? How many times will Centurion system come back and say it's resolved? This is unacceptable!