LOW QUALITY, UNDERPERFORMING CENTURION Systems Access Control Products.

On 5 December 2022 I collected and installed a D5 Evo Gate Motor which had been refurbished by Centurion Systems in Northriding. I cannot fault them on their service and support. Along with the refurbished gate motor I purchased a G Speak Ultra Unit as my main intercom. This is where all my problems started.

The unit firstly did not have firmware installed so the product didn't respond once installed. I called out a Centurion Systems technician who returned the unit to Centurion where firmware was installed. But it doesn't end there...

The unit was installed again now with the firmware loaded. Lo and behold, the unit doesn't work again. I call out the technician again and he returns the unit to Centurion Northriding where they confirm that the firmware installed was incorrect. They proceed to correct this.

The unit is returned and installed again. Now when you press the intercom buttons on the G speak, the unit broadcasts my families cellphone numbers before calling. Absolutely f**King stupid. I don't want anybody and everybody hearing what my families cellphone numbers are.

To make it all worse, the refurbished gate motor is now opening and closing slowly for some reason unknown to me placing my family at risk of intrusion or hijacking due to having to wait at an opening/closing gate for long.

I am ready to rip out every single piece of Centurion equipment in my house (Gate Motor; Intercom; Garage Motor) and try Nice or something different because Centurion products are a crock of s**t to put it lightly. I can't be calling out a technician (and paying for a call out) on a weekly basis because of defective products that don't perform as they are sold and specified. Note I have called my technician more than 7 times in the last 45 days. Absolute bulls**t.

Save yourself the trouble and look at a different product.