Great product, even better service.

I upgraded my G-Ultra 2G to the new 4G unit. G-Ultra is a stunning product and it has been working great for 5 years (great way to see if the kids actually do go to school on time. I receive the gate opening message each morning and know they are on their way). With load shedding the 2G signal is the first to go, so I decided to switch over to the new 4G unit. Installing the new unit and transferring the settings is a breeze and the new unit was up and running within 5 minutes. Definitely a DIY job, no need for an installer. Unfortunately the 4G started resetting itself the whole time after the first two weeks. This is were Centurion’s support shined brilliantly. From Nomaswazi via the support chat, Chris doing countless OTA firmware updates, to all the guys at the Cape Town office support desk for doing a product exchange within 5 minutes. I understand that at times a small number if brand new items will give problems, it is what a company does when these problems do happen that show’s you their approach to customer service. While standing at the support desk they where even busy helping a client put together a dirty gate motor, just to make sure the new circuit board he bought would work and he would not need to come back. A lot of companies would just have sold the replacement board and would not have taken the time to show the client how to install it and make 100% sure it is working.