SB
Steve B
1 reviews | Active since Oct 2020
09 Feb 2021, 08:01
G-switch: Centurion and Vodacom issues
G-switch problems. Centurion and Vodacom did not anticipate problems with cell-to gate G-switch issues by Vodacom updating cell towers. Now many systems not working. Surely big companies like these should have made plans to prevent the inconvenience and security dangers to clients. Both are unhelpful. Consumers should be protected - they sell products and do not ensure that consumers will not be put at risk during changes. Unacceptable!
Helpful (0)
Replies (6)0
Replies (6)
Centurion Systems's replyOfficial
09 Feb 2021, 09:58Dear Steve
Thank you for reaching out to us. On behalf of Centurion Systems, I would like to apologise for the inconvience you have suffered. I have escalated your complaint to senior members of our technical and R & D teams, and rest assured the matter is being handled with the highest level of urgency. You can expect to be contacted soonest so that we may assist you with the way forward.
Kind regards,
Charl Mijnhardt
Thank you for reaching out to us. On behalf of Centurion Systems, I would like to apologise for the inconvience you have suffered. I have escalated your complaint to senior members of our technical and R & D teams, and rest assured the matter is being handled with the highest level of urgency. You can expect to be contacted soonest so that we may assist you with the way forward.
Kind regards,
Charl Mijnhardt
Best regards,
Centurion Systems's reply09 Feb 2021, 09:58
Official
Dear Steve
Thank you for reaching out to us. On behalf of Centurion Systems, I would like to apologise for the inconvience you have suffered. I have escalated your complaint to senior members of our technical and R & D teams, and rest assured the matter is being handled with the highest level of urgency. You can expect to be contacted soonest so that we may assist you with the way forward.
Kind regards,
Charl Mijnhardt
Thank you for reaching out to us. On behalf of Centurion Systems, I would like to apologise for the inconvience you have suffered. I have escalated your complaint to senior members of our technical and R & D teams, and rest assured the matter is being handled with the highest level of urgency. You can expect to be contacted soonest so that we may assist you with the way forward.
Kind regards,
Charl Mijnhardt
Best regards,
SB
Steve B's updateReviewer Update
09 Feb 2021, 10:31Thank you - my landline ***
SB
Steve B's update09 Feb 2021, 10:31
Reviewer Update
Thank you - my landline ***
Centurion Systems's replyOfficial
09 Feb 2021, 12:40Many thanks, Steve. Our national branch manager will arrange for the speedy resolution of the issue at hand.
Best regards,
Centurion Systems's reply09 Feb 2021, 12:40
Official
Many thanks, Steve. Our national branch manager will arrange for the speedy resolution of the issue at hand.
Best regards,
SB
Steve B's updateReviewer Update
09 Feb 2021, 12:48Dear Mr Mijnhardt
Thank you -the local branch contacted me and is looking into the issue. This I appreciate. Centurion at least listens to one and Vodacom not.
thank you
Thank you -the local branch contacted me and is looking into the issue. This I appreciate. Centurion at least listens to one and Vodacom not.
thank you
SB
Steve B's update09 Feb 2021, 12:48
Reviewer Update
Dear Mr Mijnhardt
Thank you -the local branch contacted me and is looking into the issue. This I appreciate. Centurion at least listens to one and Vodacom not.
thank you
Thank you -the local branch contacted me and is looking into the issue. This I appreciate. Centurion at least listens to one and Vodacom not.
thank you
Centurion Systems's replyOfficial
09 Feb 2021, 12:49Hi Steve
You are very welcome. We are so glad to have been of assistance. May you have a wonderful day onward.
You are very welcome. We are so glad to have been of assistance. May you have a wonderful day onward.
Best regards,
Centurion Systems's reply09 Feb 2021, 12:49
Official
Hi Steve
You are very welcome. We are so glad to have been of assistance. May you have a wonderful day onward.
You are very welcome. We are so glad to have been of assistance. May you have a wonderful day onward.
Best regards,
SB
Steve B's updateReviewer Update
09 Feb 2021, 13:58Centurion systems locally (mr Kemp) personally looked at my issues and came up with a solution. Vodacom no responses. I am switching to opposition data provider which should provide more stability. I thank Centurion for becoming involved - this is the type of service clients expect.
I do, however, as a client & consumer feel that these problems should have been anticipated and prevented.
I do, however, as a client & consumer feel that these problems should have been anticipated and prevented.
SB
Steve B's update09 Feb 2021, 13:58
Reviewer Update
Centurion systems locally (mr Kemp) personally looked at my issues and came up with a solution. Vodacom no responses. I am switching to opposition data provider which should provide more stability. I thank Centurion for becoming involved - this is the type of service clients expect.
I do, however, as a client & consumer feel that these problems should have been anticipated and prevented.
I do, however, as a client & consumer feel that these problems should have been anticipated and prevented.