JK
John K

1 reviews | Active since Feb 2016

25 Oct 2025, 18:19

Centurion sold me a defective battery

I was sold a battery by JKS on the Bluff, battery lasted 2 months and stopped working, swelled up and apparently as per the report done by Centurion had loose pieces inside. Centurion did the battery report and notes the battery to be swollen and have loose pieces inside, to which I agree but then your report goes on to say that my gate motor charger has overcharged the battery which has caused the damages, to which I disagree. I purposely bought another Centurion battery from JKS, its been just over 2 months and have no issues with the current battery, so if my charger over charged the 1st battery to cause internal damages, the it should have done the same with the 2nd battery too? Centurion did not inspect my gate motorto determine my charger was faulty but gives me a report to state its faulty, I've had an independent installation technician check my gate motor and charger and absolutely no issues were found. So the cost of the battery is minimal, its the point of how you conduct business and try bully a person who you think does not know anything about electronics I own my own insurance Assessing company and deal with these types of claims on daily basis and have a full team to give me a report to justify my findings. If Centurion or JKS do not refund me for a battery or replace my battery, I'll never recommend your brand going forward.

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Replies (4)
Centurion Systems
Centurion Systems's reply27 Oct 2025, 09:44
Official
Hi John,

Thank you for reaching out. We understand the frustration this may have caused and sincerely appreciate your patience. Our team will be in touch via email shortly to try and assist.

Regards,
Centurion Systems Customer Support
Centurion Systems
Centurion Systems's reply05 Nov 2025, 15:19
Official
Hi John,
 Further to our telephone conversation, please note that the distributor will be reaching out to you directly to finalize the matter and arrange for the refund. We appreciate your patience and understanding throughout this process. 

Regards, 
Centurion Systems Customer Support
Centurion Systems
Centurion Systems's reply11 Nov 2025, 14:53
Official
 Good Day John,

We understand that a resolution has been reached with the distributor and that they will be issuing you a refund. 

We hope everything is now in order. 

Regards,
Centurion Systems Customer Support 
Centurion Systems
Centurion Systems's reply21 Nov 2025, 14:52
Official
Good Day Mr Kruger,

 As confirmed by our Pinetown branch and JKS, your refund has been processed and completed. Please could you confirm if everything is in order, as we have been unable to reach you by phone.

 Thank you for your patience while we resolved this matter. 

Kind Regards,
Centurion Systems Customer Support