CM
Charl M
1 reviews | Active since Jan 2021
12 Jul 2021, 10:49
Centurion Gate Motors defunct.
The product is inferior and actually a crime to sell. I bought a new gate motor in 2015 and now I need to replace it. I have had to replace the entire PC board within the past five years. If you calculate the replacements within the 5 years, plus knowing that you will have to replace the product again after five years, it is not a viable option. There is no trust in this product, it is not advisable to purchase this, rather look into something that will give good service and last more than five (frustrating) years.
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Replies (3)0
Replies (3)
Centurion Systems's replyOfficial
12 Jul 2021, 10:54Dear Charl,
I am truly sorry to hear about your very frustrating experience, and I have escalated your complaint to senior management so that we can investigate what went wrong and help you get the problem resolved. May I ask what the model is of the gate motor you purchased?
I am truly sorry to hear about your very frustrating experience, and I have escalated your complaint to senior management so that we can investigate what went wrong and help you get the problem resolved. May I ask what the model is of the gate motor you purchased?
Best regards,
Centurion Systems's reply12 Jul 2021, 10:54
Official
Dear Charl,
I am truly sorry to hear about your very frustrating experience, and I have escalated your complaint to senior management so that we can investigate what went wrong and help you get the problem resolved. May I ask what the model is of the gate motor you purchased?
I am truly sorry to hear about your very frustrating experience, and I have escalated your complaint to senior management so that we can investigate what went wrong and help you get the problem resolved. May I ask what the model is of the gate motor you purchased?
Best regards,
CM
Charl M's updateReviewer Update
19 Jul 2021, 13:54Thank you - the response to this was incredible. I was very frustrated with the gate motor (as stated above) and have had to do repairs, including a recent replacement of the PC board after having purchased the product only five years ago. The representatives and technicians responded and I have a working gate motor again. Thank you for listening to my frustration and sorting the issues out.
CM
Charl M's update19 Jul 2021, 13:54
Reviewer Update
Thank you - the response to this was incredible. I was very frustrated with the gate motor (as stated above) and have had to do repairs, including a recent replacement of the PC board after having purchased the product only five years ago. The representatives and technicians responded and I have a working gate motor again. Thank you for listening to my frustration and sorting the issues out.
Centurion Systems's replyOfficial
19 Jul 2021, 13:57Hi Charl
Thank you so much for the positive feedback. I am delighted to hear that we were able to assist you to your satisfaction.
Thank you so much for the positive feedback. I am delighted to hear that we were able to assist you to your satisfaction.
Best regards,
Centurion Systems's reply19 Jul 2021, 13:57
Official
Hi Charl
Thank you so much for the positive feedback. I am delighted to hear that we were able to assist you to your satisfaction.
Thank you so much for the positive feedback. I am delighted to hear that we were able to assist you to your satisfaction.
Best regards,