CENTURION FROM BEST TO WORST

I HAVE BEEN A CREDITED INSTALLER FOR AROUND 25 YEARS.ITS SAD TO SAY THAT THE LAST 5 YEARS OR SO CENTURION WENT FROM THE BEST GATE MOTORS IN THE WORLD TO THE WORST & BAD BACKUP SERVICE .THE PREVIOUS EVO MOTORS TEND TO HAVE OIL LEAKS ON GEARBOX,SOMETIMES EVEN WHEN FIXED IT STARTS TO LEAK AFTER 3 MONTHS AGAIN.THEN I AS THE INSTALLER MUST LOOK THE CLIENT IN THE EYES AND REMOVE HIS MOTOR AGAIN FOR 3 DAYS : AND ALL ON MY COST!.jUST HAD A SITE WITH 2 GATE MOTORS THAT MOTOR WAS OPENING BY NO REASON,DELETED ALL REMOTES AND DEFAULTED BOTH MOTOR,VERY NEXT DAY BOTH DONE THE SAME,SO I CHANGED BOTH EVO PCB,SAME DAY SAME PROBLEM AGAIN,SO I REPLACED BOTH PCB AGAIN,AT THIS STAGE THE CLIENT WAS REALLY REALLY NOT HAPPY AND WANTED/SUGGESTED AN ET GATEMOTOR REPLACEMENT.I SENDED THE FAULTY PCB AND CLIENTS RECEIVER AND BATTERY IN FOR TESTING AS THE TECHNICAL GUYS ASKED,AND AFTER 2 WEEKS NO FEEDBACK TO ME TO WHERE THE PROBLEM ON CENTURION PCB WERE.CENTURION DID REPLACED ALL PCB NO CHARGE TO ME,WHICH WAS GREAT,BUT STILL I WAS THE GUY SPENDING TIME AND PETROL UP AND DOWN TO A CLIENT TO FIX THE PROBLEM.ALSO I WAS THE GUY TO LOOK THE CLIENT IN THE EYES AND SEE HES DISTRUST IN THE CENTURION BRAND.

ANOTHER CLIENT HAD A BRAND NEW D5 SMART THAT AFTER 3 DAYS OF NEW INSTALLATION,THE MOTOR STOPPED WORKING ON NOVA REMOTES,I WENT THERE,AGAIN ON MY TIME AN MY PETROL SO SOLVE CENTURION'S PROBLEMS:AFTER DEFAULTING THE PCB PROBLEM STAYED THE SAME,SO AGAIN MY PETROL USED TO GO AND BUY A NEW PCB AND WENT BACK TO CLIENT 30KM AWAY FROM ME........THIS TREND IS RIDICULOUS!!!!.MANY OTHER INSTALLERS/COLLUEGES OF MINE IS ALSO EXPERIENCING THIS FROM CENTURION.

tHE WATSUP LINE IS ALSO TABOOO,AS MANY OF THEM IS NOT KNOWLEDGEABLE AND TREATS YOU AS A NEWBY,EVEN IF YOU ARE DOING THIS FOR 25 YEARS.ALL OF OUR INSTALLERS APPRECIATED TO CALL SOMEONE DIRECTLY AND GET THE CLIENTS PROBLEM SOLVED.

THE NYLON COUPLER ON D5 SMART ALSO WORNS OUT VERY EASILLY AND CLIENTS ARE NOT HAPPY.....ALL SMART MOTORS ARE MUCH MORE COSTLY TO REPAIR THAN PREVIOUS MOTORS,AND CLIENTS COMPLAIN ALOT ABOUT IT.TIMES ARE TOUGH AND NOW CLIENTS HAVE TO PAY MORE ON REPAIRS ON SO CALLED "SMART" MOTORS.SOMETIMES WHEN CENTURION DO A SOFTWARE UPDATE,IT ALSO CREATES ISSUES AND THEN WE MUST ASSIST CLIENTS NO CHARGE AS ITS A WARRANTY ISSUE.

WE ALL ARE LOYAL TO CENTURION FOR MANY MANY YEARS,AND WOULD LIKE TO KEEP ON SUPPORTING THEM,BUT WE NEED THEM TO HEAR OUR OUTCRY AND ACCEPT THAT THERES MANY ISSUES THEY HAVE TO RESOLVE TO STAY ONTOP OF THEIR GAME AND STAY THE BEST MOTOR IN THE WORLD.THE PCB HAVE MANY ISSUES NOW AND THEN ON EVO AND SMART MOTORS,DONT KNOW OF QUALITY CHECKS/BAD SUPPLIERS ON MANUFACTURING ELECTRONIC PARTS ETC ETC....BUT SOMETHING IS WRONG SOMEWHERE WHICH PLEASE NEEDS TO BE FIXED A.S.A.P. AS WE ARE TIRED OF DRIVING UP AND DOWN ON OUR COST TO REPLACE MALFUNCTIONED WARRANTY REPAIRS!.