MM
Mark M
1 reviews | Active since Aug 2022
30 Aug 2022, 19:57
Centurion electronic products sub standard
I have had several systems fail just outside of warranty (Intercom and gate motor internet Trace unit) and this company wants me to replace and they will not repair. I have spoken to my installer and he as well has seen similar issues with the equipment this company supplies. I assume they use substandard or chesp components . This is such a disappointment with a once good company that now gives South African products a bad reputation.
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Replies (2)
Centurion Systems's replyOfficial
31 Aug 2022, 08:39Dear Mark,
Thank you for reaching out, and we are truly sorry to hear that you did not have the best experience when dealing with us. We would greatly appreciate the opportunity to provide you with the world-class service that you have come to expect from us, and that you absolutely deserve. This matter has been escalated to our service manager, and a member of our team will be in contact with you to see how we can best assist you and make your life easier. Again, our sincerest apologies for the inconvenience.
Thank you for reaching out, and we are truly sorry to hear that you did not have the best experience when dealing with us. We would greatly appreciate the opportunity to provide you with the world-class service that you have come to expect from us, and that you absolutely deserve. This matter has been escalated to our service manager, and a member of our team will be in contact with you to see how we can best assist you and make your life easier. Again, our sincerest apologies for the inconvenience.
Centurion Systems's reply31 Aug 2022, 08:39
Official
Dear Mark,
Thank you for reaching out, and we are truly sorry to hear that you did not have the best experience when dealing with us. We would greatly appreciate the opportunity to provide you with the world-class service that you have come to expect from us, and that you absolutely deserve. This matter has been escalated to our service manager, and a member of our team will be in contact with you to see how we can best assist you and make your life easier. Again, our sincerest apologies for the inconvenience.
Thank you for reaching out, and we are truly sorry to hear that you did not have the best experience when dealing with us. We would greatly appreciate the opportunity to provide you with the world-class service that you have come to expect from us, and that you absolutely deserve. This matter has been escalated to our service manager, and a member of our team will be in contact with you to see how we can best assist you and make your life easier. Again, our sincerest apologies for the inconvenience.
Centurion Systems's replyOfficial
31 Aug 2022, 14:25Hi again Mark
It is my understanding that Gary from our KZN branch has been in contact and the branch will be assisting you.
I hope you have a great day onward.
It is my understanding that Gary from our KZN branch has been in contact and the branch will be assisting you.
I hope you have a great day onward.
Centurion Systems's reply31 Aug 2022, 14:25
Official
Hi again Mark
It is my understanding that Gary from our KZN branch has been in contact and the branch will be assisting you.
I hope you have a great day onward.
It is my understanding that Gary from our KZN branch has been in contact and the branch will be assisting you.
I hope you have a great day onward.